11-27-2023 11:45 AM
My wife is trying to get into her account, we've tried the following:
Registered Eversafe account
Reset Password
Waited overnight
The account still says locked and to wait an hour when trying to log in.
11-28-2023 11:49 AM
Hello there, and thanks for visiting our community forum.
The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.
Our customer support team will get in touch as soon as possible.
Public Mobile Team.
11-27-2023 12:54 PM
Hi there @CaptainCaswell! If you're having trouble with your Eversafe account, please submit a ticket to a customer support agent using the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437. They'll be able to assist you. Cheers!
11-27-2023 12:09 PM
@CaptainCaswell Sounds like you did everything right and waited more then the hour needed time to let support step in and help you can use this link to message them
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
11-27-2023 11:47 AM
you tried to wait the hour and try using Incognito/private/secret mode on your browser?
if same, please submit ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437