not activated

[hannah02]

 

[Lieux]

@hannah02  I have merged your 2 messages in the English forum. It will be easier to receive help.

[CharlieWhisky]

Here is a link to contact a agent by private message. They will help you but they are very busy with the Black Friday  sale.

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hannah02]

same situatuon I can not do anything 

I just want to cancel.

[hannah02]

I tried to pay and use the same number, but at the last step, such a message appears and doesn't move on to the next step.

[CharlieWhisky]

Yes, looks like you are at step 6. You must use the app to complete the activation. Try uninstalling and reinstalling the app.

[hannah02]

I tried but it is not working.  did you see the photo that i attaced?

[CharlieWhisky]

You must the Public Mobile app to complete your activation. Esim or physical sim.

[hannah02]

Can you see the photo?

[hannah02]

Hello I tried to transfer from koodo but it is not working

[CharlieWhisky]

How can we help you?

[hannah02]

 

[hannah02]

 

[hannah02]

I could not do anything

[hannah02]

 as you can see I.got this message. I could do anything

[hannah02]

no i just chraged one time. I used koodo moblie. 

[Lieux]

@hannah02  Faites l’activation de votre Sim sur l’application. Avez-vous été chargé plusieurs fois pour l’activation? Alors contactez le support par message privé https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Je viens de voir que vous parlez peut-être juste en anglais??? Laissez nous savoir.

[TheSterlinger]

Avec le lien si dessous tu peux parlé à un Agent de Service Clientèle de Public Mobile.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Donne eu le photo que tu attaché ici .