01-25-2024 06:32 PM - last edited on 01-25-2024 07:37 PM by computergeek541
During account setup, I was given an error "subscription not activated". I can't restart the process, and following links to create a trouble ticket are blank. This is using a physical SIM with a moto g7 play. Android 10. Can I get a @CS_Agent to reset my account so i can try the process again? Thank you.
03-22-2024 09:59 AM
Hi @Bruce1950
very common activation problem. You were using the app to subscribe? I think you need to check with PM CS agent for help. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-22-2024 09:57 AM
I tried to activate my subscription and transfer old number. After entering all info, screen says “subscription not activated”. Get support only option and it takes me around in circles. Tried your method and didn’t work. But thanks. After your instructions I ended up on the same page.
01-25-2024 06:56 PM
Tried logging out and logging back in, and it takes me directly to the "subscription not activated" page. Even tried uninstalling the app. I've tried a few times in the last few weeks. I've sent the PM to an agent, hopefully they can reset my account or something. Thanks!
01-25-2024 06:44 PM
try this,
if that does not work, open ticket with PM support:
01-25-2024 06:40 PM
Hello @DavidWong
Here is how you reach a CS Agent for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on the top right corner for their reply.