Account Activation issues

[tolahskimpy]

I am having this error message. I am a new subscriber and need to complete my onboarding to get my SIM active.

I have this error message

"We were not able to process your payment. Make sure all information is correct or try again with a different card"

[hTideGnow]

HI @tolahskimpy   do you still have problem with the activation?

if you have another credit card, try with that instead

[HALIMACS]

@tolahskimpy 

Definitely follow @softech advice on how to proceed.

When you're ready to re-try (presuming you haven't already been charged), try doing so on a desktop or laptop device as those are less prone to self-serve and activation error messaging.

[softech]

@tolahskimpy 

DO NOT try to re-attempt activation.  PM might have charged you already.

First check if PM charge your credit card yet.  

if PM hasn't charged you, wait a full hour first.   Then ,  use Incognito mode or Private mode on you browser to try the activation again