Account Activation Request Failed

[jmb2027]

Hello, I just tried to activate a second PM SIM card I received for my wife. However, at the last step, it failed with the error message:

"- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assistance."

I've searched around and there doesn't seem to be a definitive answer on how to resolve this. 

I've opened a ticket however based on my experience with my own SIM card activation, the wait time is very long (a few days) before there is any response.

Is there anything I can do in the meantime?

Thank you.

[jmb2027]

I have received no reply regarding the ticket I opened... @Mary_M

[Mary_M]

Hey @jmb2027

The activation has been completed but there were some issues with the port request.

Please continue working with the agent who is in touch with you 🙂

Mary

[Luddite]

Private message @Shazia_K with the info in this post: Contact moderator

[jmb2027]

@Shazia_K

@Mary_M

@Saray_O

Mods, help please? 🙂

[jwestacott]

Same issue here

[Luddite]

I prefer my warning: Activation blues 👺

[nekkidtruth]

Hi jmb2027,

Normally I'd say "Hey! One of the mods will hit you up in a few minutes." but sadly, that's not the case right now. They're currently backlogged with support requests due to the promotion and some issues that have arisen.

That being said, email support has always been much slower. You can PM one of the mods and tag one here if you'd like, but it may be a day or two before you see a response from them. Just fair warning.

Here's how to contact the moderators: How to contact a Moderator

[jmb2027]

I'm confused.

So far, I've gotten rewards for

1) Autopay

2) one referral

However, my rewards indicate

- $6 Autopay reward (correct)

- $6 Referral reward (shouldn't this only be $3 for one referral?)

- $6 available fund (shouldn't this be $9?)

- $102 estimated payment (shouldn't this be $101?)

Here's a snapshot - not sure if anyone else is experiencing this as well?

          

Thank you