Accidently deleted my eSim and now 2FA with EverSafe does not send me my code

[DCDDCD]

I accidently deleted my eSim and now 2FA with EverSafe does not send me my code.

I purchased a physical Public Mobile SIM to see if I could reactivate it with it but no go.

My phone no longer works.

I cannot login to my account because of the 2FA from EverSafe that tries to send me a code to my phone which does not receive calls or texts anymore.

Please help.  I'm paying for the service and can't cancel or re-activate it.  It took me forever to get here and it's been almost a week.  I'm really stuck.

[computergeek541]

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@DCDDCD wrote:

That works, I get the e-mail, can reset my password, however after the initial 2FA login, I then see only partial account information, followed by a SECOND 2FA request.  Perhaps this is derectly from Public Mobile?  Here's a copy paste:

**Confirm Your Identity
You’re logging in from an unknown device

To confirm it's you, enter the 6-digit code sent to *******XXX
**

---

That could be happening because after the password was reset, you may have needed to log in again. The same process can be followed again to receive a new 2FA code.

[DCDDCD]

I can't even get that far into my account.  I never have been able to since I attempted to port over my phone.
I'll send a private message.

[DCDDCD]

That works, I get the e-mail, can reset my password, however after the initial 2FA login, I then see only partial account information, followed by a SECOND 2FA request.  Perhaps this is derectly from Public Mobile?  Here's a copy paste:

**Confirm Your Identity
You’re logging in from an unknown device

To confirm it's you, enter the 6-digit code sent to *******XXX
**

[Handy1 · Accepted solution]

@DCDDCD  first try tapping resend code a few time this should give option to send code to email or enter the wrong code even . But you don’t want to activate new SIM card just SIM card swap the number in your account or buy new eSIM . Other option is to get support to help sim swap the number for you with your physical SIM card or re buy new eSIM 

SIM  SWAPPING  profile tabs

Or buy new eSIM from the app 

And to get support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@DCDDCD wrote:

I accidently deleted my eSim and now 2FA with EverSafe does not send me my code.

I purchased a physical Public Mobile SIM to see if I could reactivate it with it but no go.

My phone no longer works.

I cannot login to my account because of the 2FA from EverSafe that tries to send me a code to my phone which does not receive calls or texts anymore.

Please help.  I'm paying for the service and can't cancel or re-activate it.  It took me forever to get here and it's been almost a week.  I'm really stuck.

---

Click/tap on the button that says that you didn't get the code. There should be an option to have it sent by e-mail.