Accidently connected a number that is not mine!

[Brookie16]

I accidently connect a number that is 1 number off of mine and now I can't even access my account to change it.

What do I do????

[Brookie16]

Whoops i see it now sorry!

[Brookie16]

Hi, I have not received any assistance. 

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Brookie16]

Thank you, I will do that!

[hTideGnow]

hi @Brookie16 

did you request porting in a number and entered wrong?  No worries, just the outbound calls is the issue and can be fixed

check we PM support agent, message them and them them the correct number and they will update it.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Brookie16]

Yes, exactly. And I can’t access my account because it sending a verification to this wrong number.

[Chalupa_Batman]

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@Brookie16 wrote:

I accidently connect a number that is 1 number off of mine and now I can't even access my account to change it.

What do I do????

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Can you be more specific? I don't fully understand.

Just a guess....  you ported over a number from somewhere else and for example your last numbers are 1234 but you entered 1235 and now your phone number is 1235 instead of 1234?