Accidentally changed phone number

[Artemis]

I accidentally changed my phone number and I would like my old one back. Happened about an hour ago. Is there any way to get my old one back? 

[BKNS27]

@Artemis 

Maybe but only if the number was from Telus. Check with a CS_Agent.

[softech · Accepted solution]

@Artemis It is possible to get it back as long as your old nomberwas from PM originally and not ported in from another carrier.   please open ticket with PM support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[walker1]

@Artemis 

Probably not.

But you might try.

Use the Chatbot Simon to get a service ticket started first.