Incorrect info in my account online

[JOjoST]

Hi,

After I changed my plan from 3G to 4G, the Plan information showing online in My Account is incorrect.  I'm currently on a $40.00 plan which is 15 GB at 4G Speed but it's showing my current plan is 3G with 1024 MB only =(

Could you update my plan showing online please?

Thanks,

Joanna Szeto

[will13am]

@JOjoST , please access your self serve account using incognito mode in the browser to avoid seeing stale cached data.

[walker1 · Accepted solution]

@JOjoST 

Try logging into your account using a different browser in incognito or private mode instead.

Your probably looking at old cached information before.