Accessing the account

[Mojtaba__kh]

I purchased a public mobile sim card and I activated an online account on June 4th 2023, I requested transferring my previous from another provider, I purchased a prepaid plan with reoccurring monthly payment, and I have the receipt of payment, from the beginning I could not receive conformation messages to log in to my account, and the transferring of my  number is unsuccessful, even after calling TELLUS and changing the number, I can not receive confirmation codes, right now I can not even call or send a message even though I have a prepaid plan! and now I can not even cancel it.

What should I do? I need to access my account! I only receive confirmation codes via email but then it asks me for another one sent to the sim card which I do not receive.

I do not even have my account number! I only have the last four digits.

[BKNS27]

@Mojtaba__kh 

It sounds like the porting was not completed. Currently all activation (subscribe) is done through the PM app.

I am surprised you activated the SIM online but it might be just before the time during the switch over to the new website and app.

The main question during activation, did you reply to the text with YES from your previous carrier that you were porting over to PM with the old SIM in your phone?

This is the most important part of the porting process. If you didn’t reply to the text or replied after 90 minutes then porting was completed on June 4.

At this point, you will need to contact a CS_Agent by private message on the envelope icon on your computer to investigate what the issue was.

[Handy1]

@Mojtaba__kh  Try tapping  resend code a few times you should get option to send code to email instead . If no luck please submit ticket with support 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437