Accessing my account

[RogerRaiche]

When entering email address and password, I receive an error that either my email address is incorrect or my password is not valid.  I tried resetting my password, but then the system did not recognize my email address.  I then tried to create a new account but the system indicated that the phone number used to open the account was already on file.

[jlarocque96]

Hi! 

Remember when accessing your account for My Account

The password and username are different than the Community login!

I remember thinking the same thing. You can always try and reset your password as well to the My Account, just remember. 

My account is an email and password

Community is a username and password. 

Cheers. 

[totalUser]

Sounds like you are using wrong email

Did you misspell it during activation

If you can guess spelling of it you could still log in

Maybe you used your alternative email. It doesn't have to be same as your community email. Many people use aliases too

[will13am]

@RogerRaiche , please look through your email records for a welcome email from Public Mobile when the account was first set up.  That will provide you with the actual email used in the account set up.  Email alias is allowed, so you will be able to find the exact syntax if you can locate the welcome email.  

[Gunner123]

---

@RogerRaiche wrote:

When entering email address and password, I receive an error that either my email address is incorrect or my password is not valid.  I tried resetting my password, but then the system did not recognize my email address.  I then tried to create a new account but the system indicated that the phone number used to open the account was already on file.

---

@RogerRaiche hello has your account been suspended longer than 90 days? if so your account is closed

[RossN · Accepted solution]

---

@RogerRaiche wrote:

When entering email address and password, I receive an error that either my email address is incorrect or my password is not valid.  I tried resetting my password, but then the system did not recognize my email address.  I then tried to create a new account but the system indicated that the phone number used to open the account was already on file.

---

hi if you can't remember your password or it is not working contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.