Hoping to access the Can US Mex Black friday. As I pay $39 per month for Can US plan with 60GB data (more than I use), which is more expensive than the new plan, when I hit change subscription that was not on offer. When my husband also on public looked at change subscription for a Can US plan that was less expensive to the Can US Mex plan, he was able to change his subscription. I got a ticket as someone suggested and even escalated to customer retention, and Public frustratingly said they could do nothing for me. And there is no Mexico roaming option add on (I clarified with support). So, I'm wondering if anyone has tried change subscription and paying to downgrade their plan (to maybe the 50GB Can US plan for $30/month) and then see if the option for Can US Mex comes up under change subscription once on new plan. I'd rather not do this if it will not work as my cycle ends Dec 5 and will pay out rest of my month and then new plan whole month ($40) just to change to Mexico plan, but if it works that might be worthwhile to me. Anyone tried this? Feeling pretty disgruntled with telecom service today and pubic favoring new customers over existing customers.
