Access online account

[Juddy]

Trying to access my online account, my email address is not found

[ChuckYeah]

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@Juddy wrote:

the system said my Phone # is

already registered how do I get onto the account when my email do not match

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If you think you may have made a typo on your email contacting a moderator may be your only answer.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

[Juddy]

the system said my Phone # is

already registered how do I get onto the account when my email do not match

[popping]

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@Juddy wrote:

Trying to access my online account, my email address is not found

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Did you received an email from PM after activation?

If no, you may have typing mistake on your email address.  Send a private message to moderator for help.  Moderator wait time is up to 2 days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you activate your PM plan in-store, you need to create your self-serve account manually.

If you activate your PM plan online, your self-serve is already created.  Check you spelling and try to login again.

[hairbag1]

Dial 611 to get current account status.

[dabr · Accepted solution]

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@Juddy wrote:

Trying to access my online account, my email address is not found

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Make sure you're typing in your email correctly.  If you're still having problems you'll need to contact Moderator_Team via the envelope icon top right of your post or here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You might have a wait of 2-48 hours to hear back from one of the moderators.