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11-20-2024 08:11 PM - last edited on 11-20-2024 08:24 PM by computergeek541
Hello,
Today I open an account and ask for a SIM card shipping. But I found the SIM card will shipped by Canada post. Now the Canada Post is on strike. Will it affect my sim card shipping? I want to get the SIM card as soon as possible. How to deal with it? Thank you very much!
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11-20-2024 08:58 PM
OK! It's very useful. Thank you very much!
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11-20-2024 08:48 PM
HI @Du2
posted just above your reply 🙂
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11-20-2024 08:45 PM
Then how to find the customer support agent? I am a new. Thank you.
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11-20-2024 08:42 PM
hi @Du2
you can certainly ask. Explain to them about the strike issue and you have to pick up another one. You can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
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11-20-2024 08:41 PM
@Du2 wrote:There is a Telus store near me . Then will I buy one again or just pick up? If I paid $10.00 again , Could I cancel the shipping and ask the shipping refund.
The store will charge $10. As for a refund for the SIM card ordered from the Public Mobile website, you will need to arrange that with a customer support agent.
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11-20-2024 08:39 PM
There is a Telus store near me . Then will I buy one again or just pick up? If I paid $10.00 again , Could I cancel the shipping and ask the shipping refund.
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11-20-2024 08:22 PM
@hTideGnow wrote:hi @Du2
even without Canada Post strike, we do not suggest to order it from PM as it takes long for them to ship
So, better to buy a PM physical sim card form Telus or Koodo store or via Amazon:
Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/
I have not heard anything from Public Mobile if they are now using a different shipping company. I'll say that it's unlikely that they are simply queining the envelopes up for sending by regular mail, or at least I would hope not.
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11-20-2024 08:17 PM
hi @Du2
even without Canada Post strike, we do not suggest to order it from PM as it takes long for them to ship
So, better to buy a PM physical sim card form Telus or Koodo store or via Amazon:
Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/
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11-20-2024 08:13 PM
best to get one coming from Amazon or if there's a Mobile Klinik in your area, call 'em and go pick it up.