About the SIM card shipping

[Du2]

Hello,

Today I open an account and ask for a SIM card shipping. But I found the SIM card will shipped by Canada post. Now the Canada Post is on strike. Will it affect my sim card shipping? I want to get the SIM card as soon as possible. How to deal with it? Thank you very much!

[Du2]

OK! It's very useful. Thank you very much!

[hTideGnow]

HI @Du2 

posted just above your reply 🙂

[Du2]

Then how to find the customer support agent? I am a new. Thank you.

[hTideGnow]

hi @Du2 

you can certainly ask. Explain to them about the strike issue and you have to pick up another one.  You can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[computergeek541]

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@Du2 wrote:

There is a Telus store near me . Then will I buy one again or just pick up? If I paid $10.00 again , Could I cancel the shipping and ask the shipping refund.

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The store will charge $10.  As for a refund for the SIM card ordered from the Public Mobile website, you will need to arrange that with a customer support agent.

[Du2]

There is a Telus store near me . Then will I buy one again or just pick up? If I paid $10.00 again , Could I cancel the shipping and ask the shipping refund.

[computergeek541]

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@hTideGnow wrote:

hi @Du2 

even without Canada Post strike, we do not suggest to order it from PM as it takes long for them to ship

So, better to buy a PM physical sim card form Telus or Koodo store or via Amazon:

 Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

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I have not heard anything from Public Mobile if they are now using a different shipping company.  I'll say that it's unlikely that they are simply queining the envelopes up for sending by regular mail, or at least I would hope not.

[hTideGnow]

hi @Du2 

even without Canada Post strike, we do not suggest to order it from PM as it takes long for them to ship

So, better to buy a PM physical sim card form Telus or Koodo store or via Amazon:

 Telus or Koodo store https://www.publicmobile.ca/en/on/pick-up-SIM
Amazon.ca https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/

[hairbag1 · Accepted solution]

@Du2 

best to get one coming from Amazon or if there's a Mobile Klinik in your area, call 'em and go pick it up.