ACCOUNT ACTIVE BUT NOT WORKING...NEED URGENT HELP

[ituahaogun]

Hi, I was on the $57 package and I got a msg that its been reduced to $52. I just paid the bill and now I cant do anything with my PM phone. It says when I log into my account that my Account Status is ACTIVE and my next payment date is Sept 27th however, I cant make/receive calls/msgs and I dont know what to do. It is so urgent to me and Id really appreciate help....

[Rockdaddy22]

I assume it's unlocked or with Koodo or Telus.

[Kayfun101]

what type of phone is it just got curious and from what provider is it from

[chakri264]

Have you tried resetting your network setttings or restarting your phone?

[Shazia_K]

Hello @ituahaogun, 

I'm sorry about this, 

Can you reboot your phone please? the service should be functional. 

Thanks,

Shazia

[McLaren]

Send a private message to @Shazia_K with your account information. She'll be able to fix it for you