A positive note =)

[dZilla]

Just wanted to share my experience with PM.

I had zero issues switching over. I switched 3 numbers from Koodo. I completed the porting through the Self Service within "My Account."

Have there been issues for other people, absolutely.....

I understand that they are working within a system that probably doesn't have a ticketing number service, that private messages or tagging a mod will have them answer a question/issue on the community forums quicker than sending in a 'contact us' email. Is that fair, absolutely not. Are they working hard to fix issues. I think so. I don't think any of the mods are sitting at their computer saying things like "Well looks like I'll be taking my time on fixing these issues." They are plugging away trying to fix all the issues that come up. Could there be a better way, probably. Again, are they doing their best through the system they are in, 100% they are....

Considering that mobile carriers like Fido and Virgin publically made plans available to existing/new customers (that were as good as PMs fall promo) tells you how many people came over to Public Mobile. And why does it matter that they did it publically, because retentions doesn't want to give 'good deals' to everyone, they want you to pay more for a service (when you should be paying less)....I know of several people that tried accessing Virgins "chat function" that were unable to due to the number of people trying to get the deal they were offering. So its not like the CS at another carrier is stellar either.

As a result there must've been a HUGE influx of new customers coming to Public Mobile. New customers who had no idea what Public Mobile was, or why it was so cheap, but expected a Customer Support number, or an email contact us service that would be answered immediately. That isn't the case. I think they are working hard trying to clear up the backlog. Thinking otherwise would be disingenuous

As many on the community I took advantage of the Fall Promo. I did a bunch of research and knew what I was getting into. A service that has no kiosks, no call centre, and no CS to speak of in the traditional sense. What it does have is this community. The community has a limited number of moderators that are paid to help. (I'm assuming they are paid lol). I would like to thank them for their hard work.

I am empathic with the people that are having issues. It sucks, It sucks waiting a day, or a week or 2 weeks. But again I believe the CS people of PM are working hard to fix any issues.

tldr

Public Mobile Good, waiting sucks

[dZilla]

I think

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@kav2001c wrote:

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@Bender wrote:

@ShawnC13 Is this confirmed they'll do this (the date adjustment due to delay)?

The post itself is great and the community does make it feel like we're not alone in this.

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@Bender I don't know if any specific criteria but many have received this

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I think this would be fair.
Also wanting to bring this back to the top so it doesn't get buried in the negativity!

[kav2001c]

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@Bender wrote:

@ShawnC13 Is this confirmed they'll do this (the date adjustment due to delay)?

The post itself is great and the community does make it feel like we're not alone in this.

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@Bender I don't know if any specific criteria but many have received this

[kav2001c]

@dZilla I suspect most of the activations do happen without issue

At worst maybe 1% failed (but man do they fail big when it happens lol)

Good to see some positive results & welcome onboard!

[ShawnC13]

@Bender I have seen it in myltiple posts but I have never seen it posted by a PM Staff.  It could be out there but I do trying to find somethings hard here

[jwen67]

absolutely!

[Bender]

@ShawnC13 Is this confirmed they'll do this (the date adjustment due to delay)?

The post itself is great and the community does make it feel like we're not alone in this.

[ShawnC13]

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@Dantastic wrote:

I want to believe that the mods of PM are working hard to resolve issues for everyone. The question is, will PM refund the periods of time that people do not have an active service? Most likely not... sucks to go 2 weeks without service when you paid for it.

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OP Great post for sure!!

@DantasticI beleive PM will well not refund for whent eh service wasn't working but they will/should just adjust the plan renewal date to 90 days from when complete service is established

[Dantastic]

I want to believe that the mods of PM are working hard to resolve issues for everyone. The question is, will PM refund the periods of time that people do not have an active service? Most likely not... sucks to go 2 weeks without service when you paid for it.

[Sna_ke]

I totally agree.  PM has so far been great for me, and after reading this forum, I'm feeling very lucky that the port was so successful.

I feel really bad for the people having trouble porting, and I know I would be just as frustrated as they are if I was in their shoes.  I hope this gets resolved for them soon.

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@dZilla wrote:

[...] because retentions doesn't want to give 'good deals' to everyone, they want you to pay more for a service (when you should be paying less) [...]

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 Ha!  I have to highlight this because before switching to PM I tried calling Telus and getting a deal.  I was off contract, looking to upgrade phone in 3-6 months (not now), but wanted a deal to maintain my service until I upgraded my device.  I was offered $5 off per month on a rate plan that was lesser than what I had then ($70/mo for 1GB + 300 minutes).

I escalated to a retentions person and they said they were forbidden from offering any better deals, and no longer had the ability to do so.  That $65/mo was the best she could do.

So here I am at Public Mobile (I know, still owned by Telus, but w/e.. least it feels different) and couldn't be happier at $40/mo!