Phone ported fine on Friday, now I can't take/receive calls

[jdodd1079]

Hi!

Everything ported fine, I have been calling and receiving calls just fine - and I even used it today at about 1:30pm.  I just tried to call my boss, and it says that I don't have a long distance plan.  She tried to call me and it went straight to voice mail.  I tried a few other local numbers and tried turning my phone off and on

Have any suggestions?  I can text and use data like normal 🙂

[jdodd1079]

Thanks!

[ShawnC13]

Totally understand about not wanting to bother mods but I don't think there is anything we can advise to do with the tools of the self serve portal (I could be wrong just ask my wife)  There is probably something a mod will need to do for this

[jdodd1079]

and no funds available except the $6 for my autopay reward!

[jdodd1079]

I assume that it has to do with my plan being changed from 6gb to 12gb.  I didn't get a notice that it had been done, but I noticed when I went in to see what might be happening that it was changed - 

I thought I would check with the community first so I didn't have to bother the mods!

[FAR_89]

I am having similar issues. I thought everything was ported fine, but since Friday and on I haven't been receiving some text messages and when people call me it goes straight to voicemail - which I cannot even access as they aren't saving. The voicemail is still my old voicemail when I was with a different provider. :S Hoping to find some solutions on the community forum tonight, as I need to use my phone for work.

[ShawnC13]

So they fixed your plan but now you have no service?  In your self serve portal do you have an available funds amount?  I would message the mod you were dealing with and let them know you don't have service. It maybe when they adjusted your plan something to your service messed up

[jdodd1079]

More information to add.  When I originally purchased the package, it didn't give me the add on of 12gb of data, just the 6gb - I messaged a mod, and it looks like they have changed that to 12gb.  This is what it lists under my plan now

90-day pass

$120 per 90 Days

• This plan includes: -
• - 12GB Data
• - Expired
• - Unlimited International Text
• - Unlimited Provincial Talk