*611 not connecting??

[HelloSpaceboy]

I just bought a voucher, as I always do, to top up my plan. Everytime I dial *611 it says I'm calling T mobile and refuses to connect. Also can't find anywhere on the app to use the voucher, just to change my card payment. Anyone know what's going on? 

[computergeek541]

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@Chalupa_Batman wrote:

Nope. Still down for me @computergeek541 . It hangs up and I get a text saying thanks for contacting 611. I rebooted...  still down.

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I'm aware that it was hanging up instead of presenting the IVR.  It's working for me, but it's clear that there is some type of partial outage.

[Chalupa_Batman]

Nope. Still down for me @computergeek541 . It hangs up and I get a text saying thanks for contacting 611. I rebooted...  still down.

[computergeek541]

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@Chalupa_Batman wrote:

Hey @HelloSpaceboy 

It seems 611 is currently down.

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it's working again.

[hTideGnow]

Hi @HelloSpaceboy 

Try use 1-855-4PUBLIC from another phone to load the vocher

And also when and where you got the voucher?

[Chalupa_Batman]

Hey @HelloSpaceboy 

It seems 611 is currently down.

[hairbag1]

@HelloSpaceboy 

log in on a laptop to add the vouchers...see if that helps. Log in / Payments / look to the right to find Redeem Payment Voucher.