I totally get how you're feeling. I was completely frustrated waiting for my port to complete, but the hardest part was not knowing whether my concerns were being heard or whether they had dropped into a black hole. That's the part that I think PM needs to do better -- actually send a quick response to say 'hey, we got your message, we know you're waiting, and we're working on it'. I have to say, though, that now that my service is up and running it's great. The problems are a distant memory and I'm really happy with the new service.
