Incomplete porting

[CookieHoneyCrys]

Hello - I requested a phone number porting on Nov 30th.  My new provider is saying it was incompleted.  I am not able to access my account anymore for the new service to get another porting authorization.  I need help with this.

[Phil_Adelphus]

@Abdus  but my PM subscription was due untill dec-02.Can you please provide me any number so can i call

If your PM account did not renewal on Dec 2 you will need to re-activate it in order to port out.  You need to be able to receive a SMS text from Public Mobile giving authorization to transfer your number.

[hTideGnow]

hi @Abdus 

check with PM porting support team .   I have sent you the number to PM Porting support team  Please check your community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Abdus]

Hi

I’m having same issue porting number from PM .but unable to do that because i got new device online which I received yesterday.but my PM subscription was due untill dec-02.Can you please provide me any number so can i call them and transfer my number thank yoy.

[Phil_Adelphus · Accepted solution]

@CookieHoneyCrys  My new provider is saying it was incompleted

So you are porting out of Public Mobile to a new provider rather than the other way around?  If so, and it sounds like your PM account is closed, it implies PM has already released your number.  

[slusagm]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

[hTideGnow]

hi @CookieHoneyCrys did you ever receive a text from old carrier and you replied yes?

But check with PM porting support team and confirm.   I have sent you the number to PM Porting support team  Please check your community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage