Incomplete porting

[CookieHoneyCrys]

Hello - I requested a phone number porting on Nov 30th.  My new provider is saying it was incompleted.  I am not able to access my account anymore for the new service to get another porting authorization.  I need help with this.

[Maxinejol]

Can't get live support right now....Will try tomorrow 

[hTideGnow]

hi @Maxinejol 

I cannot text you the number, but I can private message you

  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Maxinejol]

Can u pls text me porting number

[hTideGnow]

hi @DoubtfulService 

sent , please check your Community inbox

[DoubtfulService]

Hello, I'm having the same issue. Would you mind passing along the porting team number please?

[Phil_Adelphus]

@Abdus  but my PM subscription was due untill dec-02.Can you please provide me any number so can i call

If your PM account did not renewal on Dec 2 you will need to re-activate it in order to port out.  You need to be able to receive a SMS text from Public Mobile giving authorization to transfer your number.

[hTideGnow]

hi @Abdus 

check with PM porting support team .   I have sent you the number to PM Porting support team  Please check your community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Abdus]

Hi

I’m having same issue porting number from PM .but unable to do that because i got new device online which I received yesterday.but my PM subscription was due untill dec-02.Can you please provide me any number so can i call them and transfer my number thank yoy.

[Phil_Adelphus · Accepted solution]

@CookieHoneyCrys  My new provider is saying it was incompleted

So you are porting out of Public Mobile to a new provider rather than the other way around?  If so, and it sounds like your PM account is closed, it implies PM has already released your number.  

[slusagm]

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them 

[hTideGnow]

hi @CookieHoneyCrys did you ever receive a text from old carrier and you replied yes?

But check with PM porting support team and confirm.   I have sent you the number to PM Porting support team  Please check your community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage