50% Off Promo Not working

[Ayda-]

I upgraded to the $40 plan with 50% Off for 2 years in the app.

It said completed, and I hit continue. It then said I had no plan and that payment didn't go through and my account had no plan.

I re made the purchase with the promo still displaying, however was charged full price and the promo seems unapproved.

Help is appreciated!

[hairbag1]

@Ayda- 

the recent 50% off Promo roll-out has been messy for many. It could be you get charged $40 for initial activation but get $20 credited to your account for subsequent renewals.

[hTideGnow]

hi @Ayda- 

PM is now  havin some problem with activation, and could affect plan change too:
https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Flash-Sale-Promo-Activation-...

do you have service now?  I would hold on to the plan change until tomorrow 

or if you are worry, ask  PM agent to check and confirm

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage