Hi Chalupa_Batman, I thank you so much for your reply.
The brand name of the phones is UMIDIGI purchased from Amazon. It's the same brand as I, some friends and family members have been using for over 9 years as an alternative to major brand name products at more than three times the cost. Unfortunately the company that supplies the UMIDIGI phones closed shop about a month ago and wasn't around to answer my query about VoLTE compatibility of the brand.
I ran the PM VoLTE checker as you and others suggested and unsurprisingly it indicated the phone as being incompatible.
Your indication that PM's VoLTE checker is only a guide and not always accurate raises the question of PM considering the phone incompatible simply because its not on their list of serviceable products regardless of product's actual VoLTE capability.
I asked the in-store staff of both Telus and Rogers, in light of the 3G network shut down if my phone had to be VoLTE compatible to use their services. The answer from a total of seven staff including one tech rep was that only a minimum of 4G network communications capability is required which your phone is setup to handle as proved by the online IMEI test which we ran.
After I indicated I was experiencing poor cell reception where I lived, I appreciated the honesty of the Telus rep when he said that he would not sell me any Telus products because of the area I was in was notorious for bad reception over their 3G network and it would become even worse with 4G transmission. He indicated he knew first hand because he used to live in my area, that Rogers Chatr could provide a workable solution.
So Chatr here I come. For around 30 bucks I can test it out with with an older phone for a while. If it works I’ll switch over my two Telus accounts to Chatr using my four month old phones for as long as they last. If it doesn’t I’ll consider settling for a land line and a flip phone to provide me with a simpler less frustrating life.
Again thank you and all others who responded with your support.
