Yes, I literally just got the same text message as well.
I thought our price plans were safe for awhile, but a 25% increase is ridiculous!
CCTS Complaints here we come!
For all who are interested - I just submitted a complaint to the CCTS online.
It is VERY easy and only takes 7 minutes max.
http://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/
Basically I wrote Telus is engaging in unethical behaviour and reducing competition in the marketplace by increasing prices 25% in an attempt to migrate prepaid users to postpaid platforms.
If enough people submit complains it's going to be a gongshow on Telus' end trying to deal with all of these and there will be serious repercussions.
Telus was granted the ability to purchase Public Mobile by the CRTC, but it is now engaging in predatory behaviour and eliminating competition which it said it would upkeep.
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UPDATE
If you don't think you are all making an impact by filing a complaint against Public Mobile with the CCTS - well you are dead wrong. Every single complaint counts.
In 2016 the CCTS took a TOTAL of 9097 complaints.
Only 104 of these complaints were against Public Mobile, 631 complaints were against Telus and only 263 against Koodo.
My estimation is that the CCTS has received approximately 2500 complaints against Public Mobile in the last 24 hours alone. Each and every complaint is going to have a damaging impact on the reputation of Telus. They can no longer call themselves a top-rated company in customer service. They will need a team of people too triage and address each of these complaints to the satisfaction of the CCTS and to us, the customer.
Each complaint requires a written response and investigation from Telus/PM.
This is a terrible, terrible day for Telus.
Do not stop. Keep the pressure up. Tell local and social media channels about this. Tell others to file complaints. Every single complaint is damaging Telus right now.
Think about the statistics - 9000 total complaints against ALL companies in 2016.
PM only had 100. If this number increases to 4000 it is going to severely impact Telus.
The end result will be some form of free compensation or service for all who file complaints. Telus may even have to pay a fine and explain why they are killing the very competition they said they would uphold in their purchase agreement of PM.
The 2016 annual report is available here:
https://www.ccts-cprst.ca/report/annual-report-2016-2017/
More drilled down analysis is available here based on service provider
https://www.ccts-cprst.ca/wp-content/uploads/2017/11/Appendix-A-Complaints-by-Service-Provider.pdf
