4 digit pin number

[Tom19]

I have misplaced my Public Mobile PIN and I have done a factory reset on my phone. How do I recover the PIN for my plan?

[Anonymous]

 @mj692 : Got a question there? Click bell icon upper right, see @ symbol, click subject line, click Reply button lower right, click in big white box area and start typing.

[kb_mv]

@poliver As I stated in the other thread you are posting in, you might try reading this one and the other one from the beginning. Chances are you will find what you are looking for.

[poliver]

forgot pin

[ShawnC13]

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@Tom19 wrote:

I have misplaced my Public Mobile PIN and I have done a factory reset on my phone. How do I recover the PIN for my plan?

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Not sure if you have android or iPhone but my PIN saved to my Essential PH-One You can try to open your messages--->settings--->advanced--->SIM Card messages and that is where my PIN is

[ooakosiryan]

I think you'll need to ask the Moderators to reset your pin for you. You can create a ticket by clicking the quesiton mark on the bottom right and telling SIMon you need to talk to a human. Good luck!

[computergeek541]

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@Tom19 wrote:

I have misplaced my Public Mobile PIN and I have done a factory reset on my phone. How do I recover the PIN for my plan?

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The Public Mobile account PIN is not related to your device.  It's used as a method to identify yourself to customer service.  To reset it, you will need to contact Public Mobile's moderators by opening a ticket.

A ticket can be open by using the following link: https://publicmobile.ca.ada.support/chat/

After opening that, type in "rep".

[will13am · Accepted solution]

@Tom19 , the PIN code is hidden from view.  The only way to recover it is to ask the moderators for it.  The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.