4 degits not accepted

[Sumer]

Hi,

4 digit pass word not accepted says invalid want to rest?

[dust2dust]

Ok. Thanks. And for what purpose in case it's some other 4 digit pin being needed.

[Sumer]

sorry i am talking about 4 digit pin

[softech]

@Sumer   yes, for PIN code, only PM support can assist, there is no interface for self reset.   It is a quick process.  Please open ticket with PM Support

[Sumer]

sorry it pin code

[will13am]

@Sumer , could you possibly be mixing up the login password with the PIN code.  These are two different items.  

[softech · Accepted solution]

@Sumer  the 4 digits pin?  You will have to open a ticket with PM Support to have them reset it for you

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[dust2dust]

Which 4 digits? What are you trying to do? If this is your 4 digit account pin then only the support people can reset it.