3G network decommissioning

[bullitt19]

Can some please tell me if the TCL 50 XE NXTPAPER 5G phone is supported once the 3G network is decommissioned. Thanks 

[bullitt19]

Thanks a lot

[softech]

Sorry @bullitt19 ,

TCL 50 XE NXTPAPER (T614J) is not compatible with PM network, it is not even compatible on Telus Network

[bullitt19]

Thanks. Yeah the problem is that I don't have the physical phone. I have to buy it and then can check the IMEI and if it is not supported then I'm stuck with a phone that is basically useless to me. Too bad PM doesn't have a list of supported phones. 

[Meow]

No matter how old or new your phone or from which company you bought or if it is VoLTE compatible - it if it is NOT compatible with PM network – check VoLTE compatibility on PM site – then that phone will NOT work with PM services.

Your plan has nothing to do with phone compatibility; you can have the Most expensive plan but if phone is not compatible with PM then you will be charged extra or phone will not work at all.

ALWAYS check PM database with your phone’s IMEI – current phone or prospective purchase.

Check it here: https://www.publicmobile.ca/en/get-help/articles/volte - BE AWARE database is NOT up to date at all and results are NOT accurate. Best way is to contact agent for clarification (talking from personal experience) as they have access to the REAL compatibility database.

[Dunkman]

@bullitt19 

The key thing with your phone is whether it is VoLTE compatible with the PM network. 

Previous  old PM whitelist showed the following  TCL phones that were compatible:

TCL 303 (V9Q1K & above) 

TCL 30 XE 5G (DM9M & above) 

TCL 20s (9DI0 & above) 

TCL 30 5G (7FCU & above)

Since 50 XE is newer than 30 XE phone, it should work. However, the only way to find out for sure is to check the VoLTE IME compatibility checker.

https://www.publicmobile.ca/en/get-help/articles/volte