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2gb for 30 promo.

Letitout
Great Neighbour / Super Voisin

Good afternoon, 

My wife and I both signed up for this promotional offer. She got the bonus 500mb of data for a total of 2gb, however I do not have the bonus 500mb 

7 REPLIES 7


@Anonymous wrote:

@ChuckYeah wrote:

When I signed up for my promo, only the account using the email that the sims were purchased under was eligible for the promo. Therefore, since I purchased the 4 sims, it was told to me that only I was eligible for the promo. What I should have done, I guess, was purchase the sims seperately under our own email.

 

If you did like I did, this could be causing your issue. Not saying the moderators won't help you, but this is what I experienced in my situation.


I think that was only the second 5gb promo. There was a first 5gb promo that did not have that requirement.


You're right as that was for a different promotion.  For this one, it didn't matter where the sim card came from.

Letitout
Great Neighbour / Super Voisin

Thanks for the response. 

After checking I did not get the 5 dollar discount. I will send them a PM.

Thanks 

geopublic
Mayor / Maire

@Letitout wrote:

Good afternoon, 

My wife and I both signed up for this promotional offer. She got the bonus 500mb of data for a total of 2gb, however I do not have the bonus 500mb 


@Letitout  If you compare your payment history to your wife's are they similar? Did you get the $5 discount applied?

 

Edit: If i remember correctly the promo mentioned that it might take up to 7 days for the bonus to appear in your account. When did you activate? 

 

Best to contact the moderator keep in mind that it might take longer than 7 days to get a response so you need to be patient.

Anonymous
Not applicable

@ChuckYeah wrote:

When I signed up for my promo, only the account using the email that the sims were purchased under was eligible for the promo. Therefore, since I purchased the 4 sims, it was told to me that only I was eligible for the promo. What I should have done, I guess, was purchase the sims seperately under our own email.

 

If you did like I did, this could be causing your issue. Not saying the moderators won't help you, but this is what I experienced in my situation.


I think that was only the second 5gb promo. There was a first 5gb promo that did not have that requirement.

ChuckYeah
Mayor / Maire

When I signed up for my promo, only the account using the email that the sims were purchased under was eligible for the promo. Therefore, since I purchased the 4 sims, it was told to me that only I was eligible for the promo. What I should have done, I guess, was purchase the sims seperately under our own email.

 

If you did like I did, this could be causing your issue. Not saying the moderators won't help you, but this is what I experienced in my situation.

Dunkman
Oracle
Oracle

@Letitout 

Did you both sign up at the same time?  Last weekend?

 

If so, you will need to contact moderator to fix your account/plan.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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