01-19-2022 05:42 PM
Hi
I accepted the 2gb add on for Christmas but my profile only shows 1 GB is there any problems with the offer. I accepted it on Dec 21 2021. Thanks for the help. Be safe
Lisa
01-20-2022 08:28 AM
01-20-2022 08:20 AM
Thanks I will try that and contact tech support. Have a great day and be safe
01-19-2022 09:37 PM
@lisa67 How did you accept the Christmas bonus? Did you reply the text message by typing "YES"? You normally would get a confirmation text regarding the bonus has been added to your account.
01-19-2022 07:30 PM - edited 01-19-2022 07:30 PM
There is no way you could see only 1GB if Holiday bonus was correctly applied to your account.
You should see this unless you are seeing some other offer from previous years? Provide screenshot for use to troubleshoot.
01-19-2022 07:18 PM
Customer Support Agents can help. There are 2 ways to reach them:
You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.
01-19-2022 06:27 PM
Are you referring to the PM More is Merrier promo for the one time 2gb data and 500 minutes international calling?
Login to your Self Serve account and check in My Data & Add-ons.
When you use up your monthly data, it will start drawing from the one time 2gb data.
01-19-2022 06:22 PM
@lisa67 : Are you on the $25 plan? Do you use very much data? If you got the text and replied to it then as above you should at least see the 500 minutes unless you do a lot of calling out of country.
If not then you'll want to contact the CSA's to have them added. Take screenshots before just in case.
01-19-2022 06:16 PM
Any chance you have been here for couple years and you have data bonus from other years as well?
Can you send us a screenshot with the Add-on on your My Data & Add-ons section on your My Account-> Overview Tab? The 2 holiday bonus should show:
2GB one-time data bonus
500 one-time Int'l LD bonus
01-19-2022 06:07 PM
go sign in to Self-Serve, to review your account history usage, maybe you use it they 1 gb and you have left the another 1gb. check it out.
01-19-2022 05:45 PM
@lisa67 There's usually only one line for the 2GB holiday gift which should read 2048 MB and not 1024 MB.