08-25-2021 09:35 PM - edited 01-06-2022 03:16 AM
Hello,
I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan?
Thank you.
Solved! Go to Solution.
08-25-2021 09:47 PM
@Siddu3094 wrote:Hello,
I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan?
Thank you.
IF after the waiting period...
...and still does not show up on your account contact CSA .
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:
1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,
or use this link to: Get Help With SIMon the Public Mobile chatbot
OR
2 – Slower - Use this link to:
Private Message to Public Mobile Customer Support Agents (CSA)
08-25-2021 09:37 PM - edited 08-25-2021 09:37 PM
@Siddu3094 : If you entered the code during activation then it should take a couple days to show on your account.
Edit: yow. speedy.
08-25-2021 09:37 PM
It may take a couple of days for the promo to show up in your account. As long as you entered the promo code, you should be fine.