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2GBBONUS Promo Question

Sir_Galahad
Great Neighbour / Super Voisin

Hi,

 

Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo.

 

Cheers,

Galahad

1 ACCEPTED SOLUTION

Accepted Solutions

esjliv
Mayor / Maire

@Sir_Galahad wrote:

Hi,

 

Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo.

 

Cheers,

Galahad


@Sir_Galahad  - yes, it is possible, as long as you activated as per the terms and conditions of the promo.

 

Is it this promotion?

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-of-monthly-bonus-data-fo...

 

Submit a ticket with Customer Support (CSA) through an account you can prove is your Mother's, then ask the CSA's nicely.

 

EDIT: see Help Articles here, where methods to contact CSA can be found: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

 

View solution in original post

5 REPLIES 5

Anonymous
Not applicable

@Sir_Galahad 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them can Add for you,

 

Here’s How To Contact Customer Support Agent by Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST
    • Note: Public Mobile No Support by phone call or Email.. only by CS_Agentprivate message..

    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

esjliv
Mayor / Maire

@Sir_Galahad wrote:

Hi,

 

Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo.

 

Cheers,

Galahad


@Sir_Galahad  - yes, it is possible, as long as you activated as per the terms and conditions of the promo.

 

Is it this promotion?

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-of-monthly-bonus-data-fo...

 

Submit a ticket with Customer Support (CSA) through an account you can prove is your Mother's, then ask the CSA's nicely.

 

EDIT: see Help Articles here, where methods to contact CSA can be found: https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator

 

Sir_Galahad
Great Neighbour / Super Voisin

Awesome, thanks for your help.

Sir_Galahad
Great Neighbour / Super Voisin

Thank you very much for the information. I appreciate it.