Need transaction history for ported account.

[Lakshay3211]

Hi there

I require transaction history only for last 30 days for this account:  This account was recently ported out to Koodo, thats why I cannot login in to this account anymore, thanks.

[HALIMACS]

Interesting.  🤔

So what happens if a prospective user is looking to activate (but hasn't yet) and is waiting on a SIM card and/or CPO to arrive, are they also unable to submit a ticket through SIMon?

I, honestly, thought they could -- that there would be an option to do so WITHOUT having a PM service account.

[softech]

@HALIMACS   likely won't work.

If you use PIN, it asks you for phone number, First and Last name, but if account already closed, it shouldn't be able to lookup 

[HALIMACS]

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@softech wrote:

@HALIMACS   It asks you for Community account first, then final steps is PIN or My Account password, unless it is a Forgot Password ticket

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Right on @softech - what happens if one enters the PIN or the Account password at that juncture?

Or 'fools' the ticketing system by using a Forgot Password ticket?

Would either (both) allow a user to proceed to generating a ticket?   I've honestly never tried...

[softech]

@HALIMACS   It asks you for Community account first, then final steps is PIN or My Account password, unless it is a Forgot Password ticket

[HALIMACS]

@softech 

I could be mistaken, however I believe one only requires a Community account to submit a ticket.

Isn't that accurate?

[softech]

@Lakshay3211   your account was already closed once porting out completed.

You won't be able to open ticket using Chatbot as it will ask your for your self-serve login.  Please open ticket using private message with PM CS Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BeachNBeer]

@Lakshay3211  Public forum you should click 3 dots on your post and edit it to remove personal information.  Reach out to support to see if they can help you.

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

[esjliv]

@Lakshay3211  - please edit your post by clicking the 3 dots at the top right.

This is a public forum for all to see.

To send a ticket to Customer Support for the information, you can request it here via:

Private Message to Public Mobile Customer Support Agents (CSA)

[HALIMACS · Accepted solution]

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@Lakshay3211 wrote:

Hi there

I require transaction history only for last 30 days for this account: 1000000xxxxxxx, name is xxxx xxxxx. This account was recently ported out to Koodo, thats why I cannot login in to this account anymore, thanks.

xxxxx

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@Lakshay3211 

You'll need to place a ticket to the Customer Support Agents for that.

Sorry to see you go!!!

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.