01-24-2022 12:04 PM
Hi,
I got a text from Public Mobile for the free holiday add-ons and I replied according to the instructions. I still don't see the add-ons - is this expected?
Thanks,
M
Solved! Go to Solution.
01-25-2022 06:45 PM
We tried many time to explain, but so far no success. Worst part is that the user keep saying Chatbot is broken and challenge that Chatbot is no better than direct message
01-25-2022 06:34 PM
@esjliv wrote:
@0PX9O4 wrote:
You will need to send a private message to CS_Agent with your account details so they can look into this for you. The other method of reaching CS (chatbot/ticket) is broken and doesn't work as reliably.
@0PX9O4 - I see you are posting a lot today about the chatbot having issues, did it have issues today?
It seems to be fine, at least now, anyways.
Customers shouldn't be using the private message route if a ticket can be opened through the chatbot. The issue preventing tickets from being opened has been fixed. Customers who contact a CSA by sending a private message will automatically receive slower service because of the way the system handles such requests.
01-24-2022 10:54 PM
@0PX9O4 wrote:
You will need to send a private message to CS_Agent with your account details so they can look into this for you. The other method of reaching CS (chatbot/ticket) is broken and doesn't work as reliably.
@0PX9O4 - I see you are posting a lot today about the chatbot having issues, did it have issues today?
It seems to be fine, at least now, anyways.
01-24-2022 12:06 PM
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-24-2022 12:05 PM
You will need to send a private message to CS_Agent with your account details so they can look into this for you. The other method of reaching CS (chatbot/ticket) is broken and doesn't work as reliably.