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20+ DAYS STILL ISSUES, NEED FIX.

magical
Great Citizen / Super Citoyen

DAY 20:

 

Still Waiting for someone to read my message. 

 

Issue 1)

 

Cannot Send/Recieve TEXT's from the BELL Network. Only happens on 2nd Account, I have provided on a message. This is ongoing from the 17th of Nov. Is the Port complete? 

 

Issue 2)

 

Now that it's the 5th, got message saying friend left "public mobile" but confirm they are still there, rewards not happening.

 

Would be nice to have someone clear this up, as, I see stuff moving faster now.

 

 

6 REPLIES 6

magical
Great Citizen / Super Citoyen

UPDATE: talked to a wonderful representive from telus and they are going to look into this issue for me and get back to me regardless. Something that PM is unable to do. 

 

It's good to know that at least the parent company is willing to address the issue. 

 

magical
Great Citizen / Super Citoyen

Anyone remember that phone number? .. I saw it on a post was going to give it a try but can't find it anymore....

 

Somoene posted a 1-800 number to call telus for support to get it fixed....

 

goin on 20+ days now! 

 

would be nice to have this fixed by xmas.

 

Friend of the wifes in in the hospital and is annoying she can't text that number or anyone on the BELL network.. I wish I could find that post.

 

 

magical
Great Citizen / Super Citoyen

Someone posted some number for telus I'm going to give that a try since I'm not getting anywhere with PM.

 

This is a incomplete port ... 

 

very frustrating ... 

 

 

It is indeed too long.

This incomplete port only can be fixed by one of the MOD.

magical
Great Citizen / Super Citoyen

I don't think you get it.

 

The phone can recieve calls from people on the bell network, I can text the phone from my public mobile, anyone on the "BELL" network she cannot recieve nor send text's.

 

I will wait and wait tho.

 

wait i will do

 

Luddite
Oracle
Oracle

That is much too long without resolution. @Shazia_K ?

 

You are already in the queue if you followed this procedure: Contact moderators. The backlog is such that it may be couple more days before you have a response. Suggest you create a way to cope with that delay. Robot Frustrated

 

While you are waiting some people have found this procedure helpful:  http://productioncommunity.publicmobile.ca/t5/Discussions/How-I-fixed-porting-my-mobile-number-and-p....

 

Sounds as though your Bell SIM is still working so you might as well use it.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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