@DeanM wrote:
They debited my card AND took the money from my mobility account as well...So they took the $45 that was in my mobility account and as well charged me $51.70 too...That is the point I am trying to make. The money that is in there is after the fact and no bearing on the point I am trying to get across...
@DeanM Okay I think you might not be understanding how things work.
To pay for your plan (or any add-ons, etc), funds are removed from your Available Funds balance. This is always, 100% the case. Think of it like a pre-paid Visa card that can only be used to pay for Public Mobile fees, if that makes it easier. It's a bucket, and you put money in it*, and Public Mobile takes it out to pay for your renewal. Short version.
Now, about that asterisk above: how does money get into your PM account? There are basically 4 ways: 1) accruing rewards (such as AutoPay) result in credits that are applied toward your renewal cost. 2) you can purchase voucher(s) and credit them to your account, like it appears you did for your first month upon activation. 3) you can make a manual top-up payment at any time, and those funds go into your Available Funds balance. 4) automatic top-ups, which is called Auto Pay.
With that in mind, you manually topped up on Sept 10, and the $17 (+tax) was charged to your credit card at that time, and your Available Funds balance after that top up was $45. On the 16th, your received an Auto Pay reward of $2, bringing available funds to $47. That same day, your plan renewed, costing you $45 out of your available funds balance. NOTHING was charged to your credit card at this time. After the renewal, you had $2 left in your available funds. You made a manual top-up payment the same day for $46.16, and $51.70 was charged to your credit card at that time, and your available balance became $48.16. All of this is correct. You were not charged anything extra by the system--you explicitly added those extra $46.16 available funds credits at a cost of you to $51.70 after tax. This is all correct.
There is literally nothing wrong here, it all worked as designed.
Now, you DID in fact over-pay, you are correct. And you are also correct, there is no refund for doing so. Going back to that pre-paid Visa analogy, if you put money onto that card, you can't get it back as cash--all you can do is take that pre-paid visa card to a store and buy something with the balance. Same concept, except you have no physical card, and the only store you can use it in is Public Mobile's virtual store. This money will remain in your available funds balance, until some of it is used next month to pay for your renewal. The small amount left will remain on your account until your November renewal and get used up then, at which time you will get an AutoPay top-up charged to your credit card for the remainder of the plan cost (+tax).
Hopefully this is clear now.
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