4 hours ago
Did anyone else experience this? I subscribed to the plan below and when you go in the app it says I subscribed to a 100-minute plan. Bait and switch?
an hour ago - last edited 33m ago
It’s a we want you back offer. The OP much have had a previous PM account that had lapsed or was ported out.
For what it's worth for only $4 more the $19 is not a bad deal --- however it's not available for those that presently are on a higher priced plan.
an hour ago
I would wait for customer service response. CSA do work on Saturdays.
In the past, the $15 plan included 250 mg data and 100 outgoing Canadian minutes. This may be a special "promo" deal for Quebec residents.
2 hours ago
I haven't activated the esim yet so it doesn't let me view the MyAccount details. However, here's a screenshot of what I see in the app:
I'm afraid to activate until the minutes issue is resolved.
2 hours ago
That looks like a good basic reasonable plan. All these silly games don’t make sense to me and don’t get the reasoning .
2 hours ago
Chatbot responded with this:
"Here is the most relevant information I found for you. Hope this helps! The $15 plan includes 1 GB of data at 4G speed with unlimited Canada-wide minutes and messaging, plus unlimited international text and picture messaging.
The plan details may vary based on the specific promotion or offer available at the time of purchase."
This is after I logged in with my account, so obviously the info is highly inaccurate since the plan on the portal shows it only has 250MB of data not 1GB.
Anyway, I sent a message to CS_Agent and hopefully they respond. Not sure if they work Saturdays.
.2 hours ago - last edited 2 hours ago
Yup — this is weird I can confirm that you are 100% correct and to confirm I am cut and pasting this below.
2 hours ago
I just looked at the page again and it hasn't changed, even after a browser refresh and different browser.
Is it possible it returns different results based on location? I'm in Quebec and I'm going to this page:
Canada's First 5G Subscription Phone Service (publicmobile.ca)
2 hours ago
hi @CarlosA
login to My Account and check 2 things
1. check the overview page, does it show a meter for voice call with 100 min?
2. go to Subscription & Add-ons , what does it show for plan details?
do you mind to post us screenshot for both?
2 hours ago - last edited 2 hours ago
They must have changed it just after you cut and pasted it because I can see that now this $15 plan only offers 100 minutes voice.
4 hours ago
possibly just a system glitch. Please reach out to PM support for clarification
open ticket with PM support: