12GB12MONTH PROMO says cycle 2 of 12 after 2 days of service

[edk138]

Hi, just ported my number to PM on October 26, 2022 using the 12MONTHS12GB promo and today on October 28, 2022 (just 2 days after opening) the promo says it is on Cycle 2/12. As in that 1 month of the promo has been used and it is already on the second month of the promo or am I reading this incorrectly?

Plan Usage

Current Plan Cycle: Oct 26, 2022 - Nov 25, 2022

Promotions Usage

0.0%

12 GB

12GB bonus for 12 months

Current Plan Cycle: 2/12

12 GB left

[darlicious · Accepted solution]

@edk138 

That's odd. It shouldn't say that. But maybe you want to just schedule a change plan on next renewal to this new plan?

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-40-15gb-quot-4G-quot-Plan-showing-in-...

Otherwise contact customer support to reset your promo month counter.

Edit to add:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/m-p/...