$10 credit for refer-a-friend and Bonus before June 6 for $5 credit x 5 months

[Rx888]

I provided my referral code to my friend who signed up on June 5, 2022.  She is saying that she has not received any confirmation of $10 credit and $5 bonus credit.  Either have I.  Please advise when will it show in my account?

[Rx888]

I'll wait till Monday, June 13 and see if I get the credit.  If not, I'll contact an agent for assistance.  Thanks.

[JL9]

I received the promo text today and the 5 credit is now in my account 

[JL9]

the 13th @esjliv 

[esjliv · Accepted solution]

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@JL9 wrote:

I was told by Monday

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@JL9 Monday the 6th, or Monday the 13th?

@Rx888 - do you see their 4 digit phone number listed under your Refer a Friends list under My Rewards:

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&scope=openid&client_id=20...

Looking like above.

If so, then you and your friend should see these extra rewards soon.

If after a few more days nothing shows up, have your friend who activated submit a ticket to CSA to tell them your referral code and advise them rewards were not applied.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JL9]

I was told by Monday

[DDM69]

Mine is delayed as well. 😏

[MrSpock]

@Rx888 they seem to be way behind in crediting peoples accounts because of the popularity of the promo hopefully it will be there soon 

[BKNS27]

@Rx888 

Both rewards should show up in her account in 72 hours under View Payment History as RAF rewards.