@lezack279 definitely sounds like a carrier-lock. If you purchased the phone from another carrier (Telus or Koodo are okay, but any other carrier) prior to Dec 2017 it was almost certainly sold as locked to that network and requires unlocking. Even some models that were originally purchased unlocked direct from the manufacturer (such as an iPhone from an Apple store or a Samsung from a Samsung Experience store) will sometimes lock themselves to the network of the first SIM card that's inserted, or even lose their unlocked status after a software update or an Apple repair, etc.
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I checked my phone by enter the imei and it says it s compatible with the phone and im pretty sure my phone is unlocked
Please help me out when i insert the sim and power on it wont let me in without typing in the 10 digit sim code
This does sound like your phone is locked. the IMEI checker only checks to see if your phone is on the black list and has given false responses. We have asked for this to be removed for a very long time as many people have run into similar issues. It doesn't let you know about compatibility with the network. I use apn-canada.gishan.net/ as it will tell me if my phone will work and give me the settings required to get my data running if there are any issues with the APN settings.
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