1 GB data add-on

[sina_hidd3n]

Hello,

I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?

Thanks

[will13am]

@sina_hidd3n , add-on purchase is a two step process.  Please follow this illustrated guide to ensure both steps are completed.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...

[Triguy]

You need to purchase and add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

1. Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
2. Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
3. When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
   • You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
   • If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
4. Select ‘Confirm my purchase’, and you’re off to the races!

[mimmo]

Depending on your plan you might just want to ask mods to do an early plan renewal.

[RossN]

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@sina_hidd3n wrote:

Hello,

I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?

Thanks

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@sina_hidd3n hello it's a 2 step process first you put money in your account and then you purchace the addon you want 

[shep22 · Accepted solution]

@sina_hidd3n hi it sounds like you put the funds in your account now go back in and purchase add on it is a two step process 😁