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1 GB data Add-on added three times, I only need one.

Good Citizen / Bon Citoyen

I tried to purchased an 1 GB data add-on, but there was an error and the transaction didn't complete, so I tried again. Eventually, I received the message that the transaction was succesfully completed, but I noticed in my credit card statement 3 transactions of $16.80 each. I came back to the Public Mobile account, and the transaction was made three times. How do I cancel two of them ?


Good Citizen / Bon Citoyen

That's a good idea, I need anyway to make a payment next week.

Mayor / Maire


rather than a refund, why not request credit to your PM account. Refunds seem to take a few weeks or longer to process.

Otherwise follow suggested guidance from @Handy1 .

Town Hero / Héro de la Ville

@oldrinba  you have to ask support to give a refund for the unwanted needed add on 

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