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Great Citizen / Super Citoyen

Re: The Brilliance of Telus


@Korth wrote:

Public Mobile isn't as brilliant as it used to be just a few years ago.

 

On the downside:

Limited Talk/Text Plans, fixed Plans (no more Build Your Own Plan options), no more 10-day or 90-day Plans, endless parade of knee-jerk promos (catch 'em if you can, and hope the point-of-sale vendors have actually been informed, lol), conspicuous absence of PM Mods (they don't seem to stimulate or even read these forums anymore, except when making announcements or responding to bad public image). Endlessly malfunctioning websites - which is pretty bad when these are so critical for the PM business model. And convoluted consumer-confusing billing. Plus of course all the shameless (and botched) Koodo migration stuff. The public image of Public Mobile looks less like a value brand and more like a Telus department every year.

 

On the upside:

Rewards, they all add up but AutoPay and Referrals and Loyalty tend to go a long way towards cheap phone bills.  Unlimited Talk/Text is always awesome. Long-Distance Add-on minutes (which never expire) are a great deal if your country is on the list. US Roaming Add-ons are also a great deal if you can use them well. Telus (and shared Bell/Sasktel/etc) network is basically number one in Canada by almost every measure. With all the Telus freebies (HD voice, video streaming optimizations, E911, etc) built into it. Public Mobile still has the edge, overall, although competing value brands do seem to be closing the gap and gaining momentum. And while there are faults and problems with many PM vendors there are in fact quite of lot of PM vendors all around Canada, they've gone a long way towards being able to provide something almost equivalent to actual shops/kiosks with actual face-to-face face-to-face customer service.  And Simon... I'm still unconvinced that investing in friendly helpful automation instead of investing in friendly helpful staff is at all the smart thing to do in a service industry... But I'll give it a chance. 


I agree withg all the ups. I am a happy customer with PM, have been with them almost a year and not one problem

Highlighted
Mayor / Maire

Re: The Brilliance of Telus

@terrybev Let's hope that the downward trend over the past couple years turns into an upward trend over the next couple years. I like seeing people join PM then become happy, I dislike seeing PM become unhappy then leave PM, I've seen it happen often enough to wonder when it's going to be my turn... now I'm happy enough but also apprehensive, uncertain, I feel it's prudent to keep appraised on what else is out there "just in case"... and broken trust is always the first sign of a doomed relationship, lol. 

Highlighted
Model Citizen / Citoyen Modèle

Re: The Brilliance of Telus


@Korth wrote:

@terrybev Let's hope that the downward trend over the past couple years turns into an upward trend over the next couple years. I like seeing people join PM then become happy, I dislike seeing PM become unhappy then leave PM, I've seen it happen often enough to wonder when it's going to be my turn... now I'm happy enough but also apprehensive, uncertain, I feel it's prudent to keep appraised on what else is out there "just in case"... and broken trust is always the first sign of a doomed relationship, lol. 


Hopefully. 

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Town Hero / Héro de la Ville

Re: The Brilliance of Telus


@saeliux wrote:

I have a dual sim. One for bell, another for PM. 

 

At least for data, there was one time where Bell didnt work, but PM worked.

 

There is also a spot in a building I frequent where PM and Koodo does not work, but bell does.

 

Not sure how true is that statement about bell and telus towers are shared. Maybe some are but not all. 


Hi @saeliux 

They all are shared

Pm doesn't support volte and bell does, so it's possible in that area you only have lte signal and in that case you wouldn't be able to make any calls with public, but your bell service would totally be fine.

Also the position of your sim does matter. Try swapping them and choose 3g only for both, then lte only for both and see if there are any differences

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Mayor / Maire

Re: The Brilliance of Telus

@Lyuh1945 

He is referring to pricing obviously

Public had some super aggressive promos, esp during the end

 

The only other thing Public was ever better for was music services (with things like Spotify these days I bet would have died) financing (every carrier is offering credit these days) and roaming / international calling

 

All these features such as community, 90 day plans, rewards, activation promos, SIM cards, LTE etc are solely Telus marketing as none of them existed before

 


@Lyuh1945 wrote:

Really, it had been better before the acquisition?  

I thence assume that the community idea is not a Teleus invention.

 

Sad....  

 


 

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Mayor / Maire

Re: The Brilliance of Telus

Act for the record, Telus DID buy the brand to destroy it

In earliest days worked very hard to that extent

It wasn't until years later (the BETA period) where Public started gaining traction and that marketing exec who decided to rebrand Public was a genius

 

@saeliux 


@saeliux wrote:

I never heard about PM until after it was already telus. I am pretty sure Telus helped spread the word.

 

Two things can happen after a acquisition: the parent company buys a company to destroy it or to expand their operation. 

 

If you think about it, PM uses telus towers, it still exists and it only improves. So it was a good move. 


 

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Mayor / Maire

Re: The Brilliance of Telus

Well @jor123  coverage extended from Niagara to Quebec City officially

But there were hacks to work around that (eg activate an ON number then port an AB/BC number in over top)

They had a huge black market selling plans that way same as what later happened at Virgin and Koodo

Public was a pioneer in that way as well Cat LOL

 


@jor123 wrote:

Yeah the old PM CDMA network was only in a few cities wasn't it? Toronto/Montreal?