cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

For existing customers: How to switch to the new $40 4Gb/month plan (with pictures)

Official response from Public Mobile:

 

Future dated rate plan change:

  • We have existing customers who have future dated rate plan changes to get the promotional plan and, in some cases, the change is not sticking. We are aware of the issue and we are committed to ensuring the plan change is honored for you if you in fact had chosen a future dated rate plan change. This will also take us some time to catch up on so please bear with us.

 

 

 

 

 

 

 

Step 1: Log in to your self serve account

 

login.png

 

Step 2: Select Change plan option

 

change-plan.jpg

 

Step 3: Select the plan as the picture showing below and click "Change on next renewal date"

 

select.jpg

 

WALA all done.

 

As @daredogg mentioned this promo ends on November 20th 2016 please make the switch before then.

 

Meaning-of-vault-boy-thumbs-up-jpg.jpg

 

(image from https://twitter.com/fallout)

 

 

Attention If you are one of the lucky ones that are having trouble switch over to the new plan.

Please send a private message to one (not all just one) of the community moderators ( @Shazia_K @Mary_M @Saray_O @Caroline_D ) with your phone number and the plan you tried to switch to, they will get you sorted.

Remember patient is a virtue.

Great Citizen / Super Citoyen

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

I'm on an existing 90-day plan whose renewal date isn't up until early December.  Can I still take advantage of this promo if I choose to apply this change on my next renewal date or is this something I need to apply on my account now?

Good Citizen / Bon Citoyen

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

Yes same process.

Deputy Mayor / Adjoint au Maire

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

@aip0401 yes if you follow the steps posted above and choose change at renewal you will still get the promotion plan

 

@alexzxn Nice job with the screenshots!

Model Citizen / Citoyen Modèle

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

@aip0401 Yup! Just follow the instructions above! Keep in mind that you need to do these steps before the promo is over, or else you will not be eligible 

Mayor / Maire

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

...and take note that promo runs until November 20th

Oracle

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

Well done @alexzxn

 

I recommend you guys to take screenshots as a proof in case with the glitch your plan dont change automatically. Unless, staff members can tell we changed during the promo period. @Saray_O

_____________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Mayor / Maire

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

Great guide, @alexzxn!!!  Big thumbs up, just like the picture! 

 

@Jeremy_M any chance of making this a sticky or featured thread?  Smiley Happy


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Deputy Mayor / Adjoint au Maire

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

@alexzxn you forgot to reference where you got that fallout image from ... tisk tisk, going to have to take the whole information post down Smiley Tongue

 

Nice job, now you just need everyone to READ before posting CAN I DO THIS ... yes been answered a million times today and even in the main post.. sigh. 

Good Citizen / Bon Citoyen

Re: How to switch to the new $40 4Gb/month plan for existing customers (with pictures)

 


@Chaos_Scorpio wrote:

@alexzxn you forgot to reference where you got that fallout image from ... tisk tisk, going to have to take the whole information post down Smiley Tongue

 

Nice job, now you just need everyone to READ before posting CAN I DO THIS ... yes been answered a million times today and even in the main post.. sigh. 


 

 

 

+1