Can’t make or receive calls, but data and texting is fine

[Gene2u]

I’m on vacation from Manitoba to Newfoundland. I’m currently in central Newfoundland, in a small town, but currently have full bars on my iPhone 7 Plus.

Data works, texts work.  Try phone calls, it attempts to call, but there are no ringing, just silence,  the phone says “Calling Angela” but nothing ever happens.  I wonder if it’s a network issue, lots of people around here complain about similar issues.  My wife is on Koodo and she can’t call either, but her iPhone SE eventually suggests Wi-Fi calling.

Any ideas?  I could call back in MB

[dabr]

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@Gene2u wrote:

I’m on vacation from Manitoba to Newfoundland. I’m currently in central Newfoundland, in a small town, but currently have full bars on my iPhone 7 Plus.

Data works, texts work.  Try phone calls, it attempts to call, but there are no ringing, just silence,  the phone says “Calling Angela” but nothing ever happens.  I wonder if it’s a network issue, lots of people around here complain about similar issues.  My wife is on Koodo and she can’t call either, but her iPhone SE eventually suggests Wi-Fi calling.

Any ideas?  I could call back in MB

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You could try restarting your phone, but if others are also having similar issues I wonder if this is another system glitch.

[sheytoon · Accepted solution]

Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin) on approved phones.

[GinYVR]

@Gene2uOne possibility is you have LTE connection but no 3G connection which voice requires. I am not sure there is anything much you can do, other than hoping it is a temporary glitch.

[mh1983]

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@sheytoon wrote:

Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin).

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Wow, this stinks. What if the phone is set to LTE? Even if it connects to PM's throttled LTE, would voice not work?

Will PM look at adopting LTE more widely at some point? 

[GinYVR]

@mh1983Public Mobile needs 3G connection for voice and SMS.

[mh1983]

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@GinYVR wrote:

@mh1983Public Mobile needs 3G connection for voice and SMS.

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That's disappointing, but thanks for confirming.

[jor123]

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@GinYVR wrote:

@mh1983Public Mobile needs 3G connection for voice and SMS.

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SMS works on LTE, doesn't it?

I believe there is a LTE only cell site in Point Leamington and another somewhere around Gander (Lumdsen)? 

[Gene2u]

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@sheytoon wrote:

Where are you specifically? Bell's newer sites are LTE only, which means zero voice service on Public Mobile.

VoLTE will work on the main brands (Telus, Bell, Koodo, Virgin).

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Thanks sheytoon,

That might very well be the problem.  I’m in Point Leamington, a small town on the coast northeast  of Grand Falls-Windsor.  The towers here are quite new (about two years ago), I remember in past years there was no coverage, or people would have to sit on a tall hill to get service.  The people I’m visiting are with Bell and they have full service, even calls 😉

[sheytoon]

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@GinYVR wrote:

@mh1983Public Mobile needs 3G connection for voice and SMS.

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Voice needs 3G, but SMS works on LTE.