[Update] More is Merrier is back!

[J_PM]

[Update]

Thank you for your patience. We’ve received a lot more excitement than expected.

If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers. 

Hey Community,

The season of giving has arrived and we’ve got some amazing things to give🎄.

Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST. 

This holiday season we’re excited to share some awesome rewards:

• Connect more with 2GB of free data
• Chat more with 500 free international minutes
• Share more by referring a friend and receive a bonus one-time $30 credit

I’m an existing customer; how do I redeem my holiday gifts?

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

I’m not a customer yet; how do I redeem my holiday gifts?

• No problem! All you have to do is buy a SIM card and activate before December 31st.  
• These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.

What else you need to know:

• Add-on offers are available for all new and existing customers from December 1st 9:00AM ET to December 31st 2021 11:59PM ET
• Limit of one 2GB data add-on and one 500 min international calling add-on per customer. Add-ons are one-time only and will remain on your account until fully used 
• $30 referral bonus is redeemable only once per customer. 
• Customer must refer a friend between Dec 1-31st using their unique referral code
• Friend must activate before Dec 31st 11:59PM EST
• Customer will receive a $5 bill credit/month for 6 months, for a total of $30 as long as the referred friend stays with us
• International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

For more information, about More is Merrier please click here 

Wishing you a happy and rewarding holiday season - from us, to you!

- The Public Mobile Community Team

[murpharator]

It does it automatically right? 

[softech]

@murpharator   the data itself does not has an expiring day.  Unused portion will roll over to next month until all used up.  

PM will always take data from your regular monthly data first (the 250MB), if used up, then it will take it from this holiday bonus

[murpharator]

Will my data be taken from this 2GB first or its going to be from my 250MB that I have with my plan? 

Thanks

[JK8]

@murpharator 

Stays in your account until used up. 

[murpharator]

Hi, I would try creating a new message to 4911 and then reply with YES. Maybe put your sim card back in and restarting your device.

Have a nice day

[murpharator]

Hi, I was wondering if the 2000MB add on for Christmas is taken away after or if it stayed if not used right away?

Thank you

[CountyDownIeUk]

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@Dnholloway wrote:

We have not yet received the text for this.  It is the 15th and it was suppose to be sent by today.

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Text YES to 4911

If you don’t get an immediate response, then wait it out today as today is the last day the invite being sent.  

Tomorrow contact a CSA.  

[CountyDownIeUk]

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@koalacare82 wrote:

Hi, just tried to reply to 4911 and received following msg;

Public Mobile: Looks like you've reached the maximum number of purchases allowed, so no changes have been made to your account. Don't worry, you haven't been charged for this attempt.

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Did you take a look at your account? Are they there?

If no, contact a CSA. 

[HALIMACS]

@koalacare82 

Tomorrow, contact a Customer Support Agent to request this.

To contact a CSA, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select contact Customer Support Agent, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Dnholloway]

We have not yet received the text for this.  It is the 15th and it was suppose to be sent by today.

[koalacare82]

Hi, just tried to reply to 4911 and received following msg;

Public Mobile: Looks like you've reached the maximum number of purchases allowed, so no changes have been made to your account. Don't worry, you haven't been charged for this attempt.

[softech]

Last day to receive the text is today.

You can try to text Yes to Short code 4911.  

If fails, then you will need to open ticket with PM Support tomorrow

[CountyDownIeUk]

Try this. 

Text YES to 4911

Let us know what happened. 

[koalacare82]

Hello,

I am curious why I haven't received txt msg for holiday reward.

Plz, let me know.

[Musicman]

Thank you to dabr and Evelyn for helping me get my More is Merrier gift. Thanks Public Mobile.

[Triguy]

@pjvanro @Text YES  to 4911

[pjvanro]

I have yet to receive any form of "More is Merrier." No text message has informed me to join and when I look on my phone, in my account, there is nothing to indicate any form of joining or saying "Yes."

[ne_]

Responding with YES to 4911 did the trick. Thank you @dabr so much.

[ne_]

Responding with YES to 4911 did the trick. Thank you @computergeek541 so much.

[Anonymous]

 @computergeek541 : Me too. I only have the gifts. I've bought 2 1gb's, 1 200mb, 2 500 Canada's. The rest are all gifts.

[computergeek541]

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@Anonymous wrote:

 @computergeek541 : For older customers with older add-ons it seems it all kinda opened up with the new splitting out of countries they did a while ago.

I'd be interested to know new customers with no other add-ons present.

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I've never purchased any of the older long distance add-ons. The only ones that I have are the ones that have been given to customers.

[Anonymous]

 @computergeek541 : For older customers with older add-ons it seems it all kinda opened up with the new splitting out of countries they did a while ago.

I'd be interested to know new customers with no other add-ons present.

[walker1]

@CountyDownIeUk 

I believe that they had at least the last two give away LD minutes available in their account to use.

[computergeek541]

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@Anonymous wrote:

 @computergeek541 : Thus the use of YMMV and "technically". I know. But your phrasing didn't indicate the chance. Just that you can. Although I acknowledge you saying something like my line of "subject to change at any time without notice".

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Members have been talking about about this for couple of years now, so Public Mobile must know by now, but I'm not sure that it's a great concern to them as the calling destinations in both types of add-ons are to relatively inexpensive places to call.

[CountyDownIeUk]

@walker1 

But how many LD add ons did that person have? I have so many unused ones......

[Anonymous]

 @computergeek541 : Thus the use of YMMV and "technically". I know. But your phrasing didn't indicate the chance. Just that you can. Although I acknowledge you saying something like my line of "subject to change at any time without notice".

[CountyDownIeUk]

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@Anonymous wrote:

 @CountyDownIeUk : Maybe I'll get reported and banned for daring to correct an Oracle. I think he's mistaken. Technically.

The 400 minute, the 400 minute gift, the two 500 minute gifts are all the same set of countries. None of them include Australia. Only the new 300 minute says Australia.

YMMV comes in if you actually try to call Australia with no other add-ons on hand.

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I think you are ok. @computergeek541  is a pretty good guy.  But ssomeone else might. 

[walker1]

@computergeek541 

I think you might be right. The other day someone else tried calling a spouse on a cruise ship with a number from Norway and it worked, even though Norway wasn't on the list. So not all countries are listed.

[walker1]

@Anonymous 

Maybe you'll just get banished down to the Lounge and everyone won't see anything of what you said.

[computergeek541]

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@Anonymous wrote:

The 400 minute, the 400 minute gift, the two 500 minute gifts are all the same set of countries. None of them include Australia. Only the new 300 minute says Australia.

YMMV comes in if you actually try to call Australia with no other add-ons on hand.

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Give it a try.  It works.