[Update] More is Merrier is back!

[J_PM]

[Update]

Thank you for your patience. We’ve received a lot more excitement than expected.

If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers. 

Hey Community,

The season of giving has arrived and we’ve got some amazing things to give🎄.

Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST. 

This holiday season we’re excited to share some awesome rewards:

• Connect more with 2GB of free data
• Chat more with 500 free international minutes
• Share more by referring a friend and receive a bonus one-time $30 credit

I’m an existing customer; how do I redeem my holiday gifts?

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

I’m not a customer yet; how do I redeem my holiday gifts?

• No problem! All you have to do is buy a SIM card and activate before December 31st.  
• These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.

What else you need to know:

• Add-on offers are available for all new and existing customers from December 1st 9:00AM ET to December 31st 2021 11:59PM ET
• Limit of one 2GB data add-on and one 500 min international calling add-on per customer. Add-ons are one-time only and will remain on your account until fully used 
• $30 referral bonus is redeemable only once per customer. 
• Customer must refer a friend between Dec 1-31st using their unique referral code
• Friend must activate before Dec 31st 11:59PM EST
• Customer will receive a $5 bill credit/month for 6 months, for a total of $30 as long as the referred friend stays with us
• International calling covers the following countries: Canada, United States, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, and Venezuela

For more information, about More is Merrier please click here 

Wishing you a happy and rewarding holiday season - from us, to you!

- The Public Mobile Community Team

[Anonymous]

@Jeanne22 

for more info visit here link, for holiday gifts,

[dabr]

---

@Jeanne22 wrote:

How does one find a message from public mobile about a

2gb promotional offer? Because I can seem to find it in thread or emails .

---

@Jeanne22    You'll get a text from PM's 4911 shortcode and need to respond YES.  It might take until the 15th of this month to receive the text, so not to worry if you haven't received it yet.  The holiday gifts are also not being instantly applied to every customer's account so some patience is needed to wait until the 15th..

[Anonymous]

@Jeanne22 

and Here How To Activate Online visit Here link  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50,$60, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter  Promo Code for 2GB Free, ( 2GBBONUS ) 

2. Enter  Friend Referral Code (??????)  to you will receive a one-time credit of $10..,,

they will applied within 72hr,,,

*for more information about Refer A Friend Reward, How Does It Work visit  Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service you will be very happy..

[Jeanne22]

How does one find a message from public mobile about a

2gb promotional offer? Because I can seem to find it in thread or emails .

[dabr]

---

@PubQuestion wrote:

Hey, I replied “YES” after I received the holiday gift message but didn’t get the confirmation that it’s added to my account like my partner. A day later I replied with “Yes” still no confirmation back from public mobile.

Anyone experiencing the same situation and how should I get the gift?

Thanks!

---

@PubQuestion    Yes, I received the text many days ago and still don't have the gifts, but please just be patient as PM is experiencing technical difficulties in getting the holiday gifts added to everyone's account.

You can contact customer support if you don't get them by the 15th.  Hang in there!  😊

[Anonymous]

@PubQuestion 

somtime is take 1 to 3 days to you will see in your account, and keep one more time Reply YES

for existing customer; how redeem holiday gifts,

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

for more info visit here link,

by public mobile manager say

If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.

Re: More is Merrier is back! Community (publicmobile.ca)

for now you have to be patience if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,

Spoiler

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

[PubQuestion]

Hey, I replied “YES” after I received the holiday gift message but didn’t get the confirmation that it’s added to my account like my partner. A day later I replied with “Yes” still no confirmation back from public mobile.

Anyone experiencing the same situation and how should I get the gift?

Thanks!

[dabr]

---

@Jb456 wrote:

Should have left it as it was. Sign into account and claim gifts manually. It worked!!. 

But noooo PM tries to get all fancy and now look🤣🤣

---

@Jb456    Noooo...I'd much prefer PM did an automatic add-on to each customer's account as they did with the very first 2019 summer data gift and then just needed the  announcement to notify everyone of the holiday gifts.   Would have been much simpler...oh well, all gifts are welcome, regardless  😁

[softech]

@Jb456  there are complains either way.. so many came back and said why they didn't know the promotion.. (as they are not usual visitors for Community.). then some said they lost the password for My Account .. some don't know how to buy Add-on   (or scare of the term Purchase...)

it would be nice they just add to everyone, but I guess PM believes in the theory that You need to "work hard" to earn things  🙂

[Jb456]

Should have left it as it was. Sign into account and claim gifts manually. It worked!!. 

But noooo PM tries to get all fancy and now look🤣🤣

[Anonymous]

 @softech : Please take that back. It's all confusing enough for some.

[softech]

@darlicious  .. no trick.. 

@Anonymous  sorrry..  🙂  

[darlicious]

@J_PM 

Your reply implies that customers experiencing the glitch will recieve a second text that assumingly will work correctly this time. Is that the intention?

Will it include a little bonus for those of us that had to wait? Like an extra 1GB?😁

Shhhh!!! We can keep a secret.....promise we won't tell a soul!

[softech]

---

@grampy wrote:

I haven't got the 'gift' yet either!

---

@grampy   You  got the text and you replied?

are you on the $15 plan?

[grampy]

I haven't got the 'gift' yet either!

[hTideGnow]

Thanks @J_PM   for the update.  

Maybe the invite text should explicitly  bonus will be apply within couple days, many customers are too eager to see the bonus after a YES reply

[Anonymous]

@JJAF 

somtime is take 1 to 3 days to you will see in your account, and keep one more time Reply YES

for existing customer; how redeem holiday gifts,

1. Between December 1st - 15th, we’ll send you a text message with your holiday gifts. 
2. To redeem them, just reply “YES” and your free data and international minutes will be automatically applied to your account. 

for more info visit here link,

by public mobile manager say

If customers do not receive their SMS offer by mid-month or are unable to redeem because of a specific situation, our agents can help with next steps. However, I would strongly advise customers to wait until mid-December and return if they are still unable to redeem through SMS.

Re: More is Merrier is back! Community (publicmobile.ca)

for now you have to be patience if don't receive until mid-December then you need to Contact Customer Support Agent by CS_Agent,

Spoiler

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

 Good Luck..

[softech]

@JJAF   yes, it is normal.  After replying a Yes, it might take a day or two or even longer for it to add to your account.  So, you have done everything correctly, just need to wait.

[pkaraa]

Just one YES will work.

Wait till 15th dec to get the promo, if still you dont get it, contact support agents and create a ticket.

I havent received the bonus too. Still waiting.

[JJAF]

Good day all, 

I have received the "More is Merrier" promotion text from Public Mobile, it states that I need to reply "yes" to activate the rewards or to add them to my account. I have done so but nothing has changed, nor have I received any reply from that message. I have replied with "YES", "yes", "Yes", and so on. Any idea what is going on? 

If you need more information on the situation: I have been able to text other people, so it is not a widespread issue. The number that public mobile is using is 4911. I get no error messages from my phone, it's an iPhone X. The message has to send as a green message, but that has been working so far. 

Thanks, Yall, Good luck I guess.... 

[J_PM]

Hang tight! Offers are still on their way. Thank you for your patience. 

[J_PM]

Not to worry. You will receive another SMS, with the same holiday offer. Be sure to respond "YES" next time. 

Thanks, 

Jade

[dabr]

---

@Linap wrote:

Thank you for reply,. It has been three day I replied. I normally receive every year. Do you have any way to let administrator informed. Thanks.

---

@Linap   Administrators are aware and PM is trying to fix the glitch.  Don't worry, many others (inc. me 😊) have also not received these gifts several days after the text.  It will eventually get added to your account, just be patient.

[Linap]

Thank you for reply,. It has been three day I replied. I normally receive every year. Do you have any way to let administrator informed. Thanks.

[dabr]

---

@Linap wrote:

I received massages Days ago and replied “yes” but no action in your side. Is normal in my account? Message as this”Hey, it's Public Mobile. To get you in the spirit of the season, we're giving you a free one-time gift of 2GB of data and 500 international long distance minutes.Reply YES to instantly apply these add-ons to your account. Redeem your free gifts before Dec. 31. More info at publicmobile.ca/holiday.
To be excluded from Public Mobile offers and deals, reply STOP. Conditions apply.”

---

@Linap    The message is legitimate, unfortunately, the roll out is encountering glitches and not going as expected but as long as you responded back YES, you will eventually get your free holiday gifts from PM.  If you've not received them by the 15th, then you may need to contact customer support and the gifts will be manually added to your account.

If you reply STOP to receiving texts from PM shortcodes, then you would lose out on future possible free gifts or other offers.

[softech]

@Linap   yes, it is normal.  It takes 24 or 48 hours or longer for some users to see the bonus

Curious, which plan do you have?

[Linap]

I received massages Days ago and replied “yes” but no action in your side. Is normal in my account? Message as this”Hey, it's Public Mobile. To get you in the spirit of the season, we're giving you a free one-time gift of 2GB of data and 500 international long distance minutes.Reply YES to instantly apply these add-ons to your account. Redeem your free gifts before Dec. 31. More info at publicmobile.ca/holiday.
To be excluded from Public Mobile offers and deals, reply STOP. Conditions apply.”

[dabr]

---

@Shehu wrote:

I've accidentally deleted my message - is there any other way to activate this offer? Can I trigger the message to send again?

---

@Shehu   Just text YES to 4911

[LeePublic]

@Shehu Send YES to 4911

[Shehu]

I've accidentally deleted my message - is there any other way to activate this offer? Can I trigger the message to send again?