Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[kb_mv]

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@jumphightosee8 wrote:

The promotion is available for ON and QC, but shop around if you are frustrated 🙂

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@jumphightosee8 I have looked elsewhere, everywhere. So far no company serving the Maritimes  comes close to matching or beating $34/50GB Can-USA prepaid 5G. 

[fixin]

@kb_mv - Just checked every single province category, closest I can get is $34 for 50GB Canada Wide in Quebec.

[kb_mv]

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@eyes wrote:

Thanks .. I do understand your point -words..words..words only numbers tell the truth . With  record revenue comes at the very least some profits. From what I read ,  Telus is not in the red. 

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@eyes neither myself nor @ShawnC13 suggested that Telus was losing money. 

[jumphightosee8]

The promotion is available for ON and QC, but shop around if you are frustrated 🙂

[kb_mv]

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@jumphightosee8 wrote:

Just shopping around and know that Rogers has a plan for 30$ 75GB US Cad, the second line is $25. 

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@jumphightosee8 Where did you see this? I can't find anything similar on the Rogers site for NB.

[jumphightosee8]

Just shopping around and know that Rogers has a plan for 30$ 75GB US Cad, the second line is $25. 

[ShawnC13]

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@eyes wrote:

Your playing with words.

Record profits = record revenue 

Doesn’t it????

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@eyes no it doesn't.  You could have lower revenue than your highest ever and still be more profitable.  Profit = Revenue- Expenses.  Revenue is your total income but you could have also record expenses that year.  Again not defending the decision and don't agree with it but just always trying to keep the information accurate.

[kb_mv]

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@eyes wrote:

Your playing with words.

Record profits = record revenue 

Doesn’t it????

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@eyes I think you're playing with words too. You switched around what @ShawnC13 said. He wrote that record revenue doesn't necessarily equate to record profits. You switched the words around. Google revenue vs profit. Big difference.

Lest anyone get their back up, I'll also add a disclaimer that though I wrote the above I do not agree with the rewards program changes. 

[hTideGnow]

HI @eyes 

No, they are not the same

here is what I got when I Googled Economic 101

Revenue is the money a business earns by selling a product or service, and profit is the money your business keeps after accounting for all the expenses involved in generating that revenue.

Here’s an example: Suppose your SaaS business’s revenue is $50,000 but you spend $40,000 on marketing, the profit from that revenue is $10,000.

[kb_mv]

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@Alexphi wrote:

I'd like to complain regarding this change, as it is not a change that is aligned with the plan I originally signed up for, and deincentivises the points and credits I've accumulated during my years of.support. this changes the terms of my contract and indonnot agree to them

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@Alexphi You do not have a long term contract with PM. Every 30 days that you renew starts a new contract and by renewing you are agreeing to the new ToS.

[ShawnC13]

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@Wolfcore wrote:

Won't somebody think of the poor multibillion dollar company with record profits, please? The humanity, somebody please help them!

If they simply kept their word and didn't lie to customers, they wouldn't have run into this situation. There are consequences for actions, and this is one of theirs.

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Where does it say record profit?  I have read all about record Revenue and some divisions being more priftable but as I whole I couldn't find where they said Record Profit.  I am not defending this but again looking for accuracy as there is a big difference between Record Revenue and Record Profit.

[Alexphi]

I'd like to complain regarding this change, as it is not a change that is aligned with the plan I originally signed up for, and deincentivises the points and credits I've accumulated during my years of.support. this changes the terms of my contract and indonnot agree to them

[Retiree2024]

I believe i will have to shop around for a new plan as to continue with public mobile my plan will definitely increase in price and its no coverage with them for travel outside Canada. My wife went with Bell and can call, text and has data when traveling outside Canada and i thing Rogers has the same kind of deal. We both dont need the data when traveling but if i have to invest in a new plan that is what i will strongly look at. Loyalty means nothing to the business anymore (public mobile) just profit is what they want. 

[TheDre]

It's not all about loyalty though. We grew their business and in return were promised an incentive. For me the complaint is not about the pricing. It's the fact that many of us brought in many customers with a promise to be rewarded with cash incentives and now that they have grown so much, largely because of the people we brought them, they are taking that incentive away.

[mikasik2]

No Surprises!No expiration

[CoolyRanks]

Thank you, done. From what I've read elsewhere, you do indeed need to complain to PM first *before* complaining to the CCTS. Just summarizing here to help others. 

[TheDre]

Click the chat bubble icon at the bottom right. 

[CoolyRanks]

How exactly do I file a complaint? I thought posting here was enough. 

[TheDre]

FYI, you first need to file a complaint with Public Mobile as it will ask you this when filing your CCTS complaint.

[CoolyRanks]

I'll be losing out on $4 a month with this change. I see many comments from other people losing a lot more. It was promised that our old rewards would be kept. I will be filing a CCTS complaint and recommend others do the same. 

[TheDre]

I've submitted a ticket asking to stay on the old rewards program. I imagine I will be denied like everyone else so next step will be to file a complaint with the CCTS.

If this doesnt get resolved, I will eventually move to Lucky Mobile. For those wondering, Lucky is owned by Bell so this would be the best move. Do not go to Koodo thinking you are making a difference as they are owned by Telus just like Public Mobile.

[metaldog7]

We were a retailer years ago and I've been helping public customers for years.  No more.  Moving to work with another carrier next month.  The rewards rug pull was the last straw.

[rd12345]

Loyalty doesn't mean much these days. Will you change your mind, or will it be over?

[jtennyuk]

I recommend switching to the $29 20GB plan if you don't use much data. I'm pissed off just like you, but at least we can claw back a bit of savings if you don't use much data anyhow

[jtennyuk]

Also, might as well file a CCTS complaint while you're at it for fun.

[jtennyuk]

I'm as pissed off as anyone else for losing my rewards, but I'm switching to the $29 20GB plan and saving myself $5 per month (was never gonna use up my 50GB of data in the $34 plan, hardly go above 5GB ever) so that softens the blow a bit. Recommend everyone who doesn't use much data to do the same, especially since 5G speed seems to be a sham. (Oftentimes it's even slower than 4G LTE.)

[PreachJohn]

What is this unacceptable forced move to the crap point system? When many of us have the clear understanding that we had a Choice that you are now unilaterally removing wrongly.
As one Poster pointed out, it is the Rewards Program that made PM stand out from the others. That's true for me.
That was the one thing that kept me from migrating to Lucky. I said to myself that the Rewards make it worthwhile, even tolerating the horrible, incompetent Eversafe that made me dread every single Login. Their 'Trusted Device' is still a crock.
So as many are leaving Pm, there is nothing to to hold me from taking my 2 lines and heading for a more honest Outfit. Lucky is where I'll start searching.

[Wolfcore]

Won't somebody think of the poor multibillion dollar company with record profits, please? The humanity, somebody please help them!

If they simply kept their word and didn't lie to customers, they wouldn't have run into this situation. There are consequences for actions, and this is one of theirs.

[ShawnC13]

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@Legacy_Rewards wrote:

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@ShawnC13 wrote:

@FormosaWest1 you are not losing your referral rewards.  They will be points rather than straight up $$

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You will be losing some of your referrals as some of them will be porting out to other companies for lower price plans. 4 of my referrals have already left PM in the last couple of days. As well you must accumulate 15 points before they can be converted to Available Funds. Instead of getting a credit right away at renewal you need to wait for the 15 points and that is to PM’s advantage.

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@Legacy_Rewards of course it is to the benefit of PM.  The legacy rewards were at the benefit of PM as well.  Once they started paying out more and it didn't become beneficial to them, they end it.  All rewards programs still benefit the company offering them more than the customers they service.

Yes I understand you need to log in once you reach 15 points, but PM emails monthly Points balance so you know when you have 15 to convert.  I understand it will be some work to login and convert those points.  But points are added on every dollar you spend on PM.  Other rewards programs you need to work as well scanning cards and making sure you have that with you.

What I am saying is that Loyalty Rewards will always benefit the company more than the consumer.  They are in the business of making money not friends

[Legacy_Rewards]

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@ShawnC13 wrote:

@FormosaWest1 you are not losing your referral rewards.  They will be points rather than straight up $$

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You will be losing some of your referrals as some of them will be porting out to other companies for lower price plans. 4 of my referrals have already left PM in the last couple of days. As well you must accumulate 15 points before they can be converted to Available Funds. Instead of getting a credit right away at renewal you need to wait for the 15 points and that is to PM’s advantage.