Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[G_Pomzz]

Luckily you'll still be getting your referral discount every month, one point per referral = $1.00 per referral per month.

The main difference being it won't be automatic, you'll have to log in to redeem your points.

[BenRobson]

Very discontent with the upcoming change, not only have I been a long time customer, I have brought public many other subscribers in my time with them. The data is not much of a bonus, especially with it on a time limit. 

[G_Pomzz]

@Patrick_PM said;

It looks like CCTS has rejected Public Mobile's response to clients' complaints

This is actually a bit of good news. The squeaky wheel gets the grease so everybody currently on the Legacy Rewards please get your complaint filed with CCTS. 

 

[beige]

Sadly, same old Telus I suppose; this is the second "de-contenting" effort after $2 Autopay Reward removal.

Another provider is offering  $119/YEAR for:  "4G LTE NATIONWIDE Unlimited Talk & Text, 15GB/year data, Speeds up to 100 Mbps" ...about $9.91 per month compared to PM's similar 3G LTE $25 plan. (I can also say that this other provider grandfathered all of BOTH previous Telco owner's  plans with no price increases - unlike the Rogers' Chatr/Mobilicity mess). 

[kb_mv]

---

@HALIMACS wrote:

That’s a good point @kb_mv 

I suspect though when one places their account on lost/stolen, it simply renders service/SIM unusable, but the clock still ticks … so when the cycle is up, it would then go into a suspended status for 89 days and then terminate on day, 90.

So then, I guess the question is does the status of the account officially remain as lost/stolen or does it become suspended beyond the cycle end date? 

Is that where you’re heading with this?

---

@HALIMACS 👍 Correct LOL.

[jwalker01]

Pretty unhappy about the upcoming changes as I've been with PM for years and years. I do not even think I can use up 250 GB bonus within 5 months - it makes zero difference if they gave it to me or not. I don't care for that much data for a limited time. More upset about the loss of the loyalty system. It's like PM is just saying take it or leave it. 

[Patrick_PM]

It looks like CCTS has rejected Public Mobile's response to clients' complaints.

https://www.iphoneincanada.ca/2024/03/31/ccts-rejecting-public-mobile-responses-rewards-complaints/

[Dennism77]

I’m very disappointed about this change with public mobile. This was the whole reason why I stayed with public mobile as it was rewarding loyalty.  All other companies just offered new deals for new customers and forget about the customers they already have. Since Telus took over they’ve been counting down the time that they could make these changes and get more money out of public mobile customers.

This is the last straw as they have lost all my respect in this regards.  I did not change over to the new system, and I will not change over to the new system as I will cancel if things don’t get reversed.

This is my formal complaint that this change is unacceptable and just another example of corporate greed.

[HALIMACS]

@Gimli007 

with the proper selection/prompts chosen, the codes can be sent to the registered email address on file.

[Gimli007]

Begs the question. .....with stupid "eversafe". How do you report your phone stolen if you don't have it but need it for the stupid code to get I to your account dashboard OR the community forum....???  More things that we gave up to have a price based service without proper CX service....which makes this forced change / price increase so much more disgusting 

[NinaMJ]

I do not want the new rewards system. I want to keep the old one. I kept my plan with you guys despite better offers in the past knowing that my discounts in the long run would be worth it.  Your company pulled a bait and switch. And the 240gb extra data that expires in a few months is such a slap in the face.  I refuse to be put in the new system.  I’m also going to file a complaint with the CCTS.  I’d rather cancel than be forced to a new system I don’t care for, but first your actions must be reported for sneaky business practices

[HALIMACS]

That’s a good point @kb_mv 

I suspect though when one places their account on lost/stolen, it simply renders service/SIM unusable, but the clock still ticks … so when the cycle is up, it would then go into a suspended status for 89 days and then terminate on day, 90.

So then, I guess the question is does the status of the account officially remain as lost/stolen or does it become suspended beyond the cycle end date? 

Is that where you’re heading with this?

[Camera4617]

I guess you are talking about this article. Not exactly sure that does it mean, but looks promising to me. .

[dudesbot]

Hi,

Just thought I'd mention an interesting article related to this topic that showed in my feed. "CCTS Rejecting Public Mobile Responses to Rewards Complaints" The article mentioned a mid April response deadline. I wonder if anyone has heard the same thing.

[chuckb]

The following is my response which is also required for my complaint to CCTS who I understand is reviewing this matter. Ending the old rewards program is a breach of trust and a competition matter. You acquired me as a a customer with a promise which you are now breaking. I object. If I needed data I would have asked and got an appropriate plan. I did not. I want the plan I signed up for. Thanking you. Charles Beyer.

[kb_mv]

I give up.

[kb_mv]

---

@fixin wrote:

@kb_mv - That will not work because when you report lost / stolen phone it pauses ALL communications to the phone. Calls, Texts, and Data will pause and not work.

---

@fixin Of course it does. I never suggested otherwise. @eyes  made a post that mentioned losing the bonus data if the account went inactive. My reply pertained to that (inactive account). Never mentioned still being able to make calls etc.

[Gleddified]

Ouch... dress it up in all the flowery language you want, this system is simply objectively worse for me as a customer. 10 points per year is a straight up downgrade from my current loyalty bonus, costing me $3.17/month. 5% back in points instead of autopay rewards will cost me $0.30/month. For the first time in 5 years, I'm looking around for new cell providers (and will be telling the 5 people I've referred to PM when I find something better).

Yikes.

[JohnB1970]

Thanks for letting me know I am not with the old rewards program I thought they were raising prices on phone plans I was confused 

[fixin]

@kb_mv - That will not work because when you report lost / stolen phone it pauses ALL communications to the phone. Calls, Texts, and Data will pause and not work.

[kb_mv]

---

@eyes wrote:

---

---

---

No..... obviously letting an account expire closes the account ------- it's becomes inactive. That means if you don't renew each and every month.

---

@eyes I am aware of that. What i was getting at was instead of turning off autopay and letting the account go inactive for up to 90 days and then renewing (thus losing the bonus data), could you report your phone lost/stolen and get around it.

[kb_mv]

---

@eyes wrote:

Clipped from Help Files...

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

---

@eyes I wonder if changing your account to lost/stolen as opposed to just letting it expire for 89 days would bypass the account inactive part? Maybe a CS rep could confirm one way or the other.

[kb_mv]

---

@Wolfcore wrote:

Insane surpression going on. As somebody who reads basically every message in this thread...

---

@Wolfcore So what was in those 50 messages (as opposed to the remaining 3675) that was so damaging to PM that they felt compelled to insanely suppress them? 

[ShawnC13]

---

@Wolfcore wrote:

Pretty crazy how many messages were purged last night, almost 50. Insane surpression going on. As somebody who reads basically every message in this thread, there's no way that 50 messages violated the rules. Definitely some stretching going on.

---

Messages like yours and my reply to you are messages that could be removed from the thread.  I noticed yesterday that there were about the same amount gone

[computergeek541]

---

@hyT wrote:

@computergeek541 

Thank you for your reply. I have already attempted to open a ticket many times, but all I got was this:

 In fact, I got similar messages when I tried to access my usage history and payment history using the app too. So frustrating.

---

That error message shouldnt' be happening. Please send a private message to CS_Agent.  
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hyT]

@computergeek541 

Thank you for your reply. I have already attempted to open a ticket many times, but all I got was this:

 In fact, I got similar messages when I tried to access my usage history and payment history using the app too. So frustrating.

[Wolfcore]

Pretty crazy how many messages were purged last night, almost 50. Insane surpression going on. As somebody who reads basically every message in this thread, there's no way that 50 messages violated the rules. Definitely some stretching going on.

[computergeek541]

---

@hyT wrote:

@J_PM 

Already unhappy to be forced to accept the Points instead of Rewards. Then realized that you gave me a "loyalty bonus" that's incompatible to my subscription. Is this a joke? See the attached screenshot.

---

I agree with you that this add-on shouldn't be incompatible.  I have asked Public Mobile about this add-on and while none of the Canada-wide data add-ons have ever worked with any of the plans that include unlimted data at reduced speeds, I have been infromed by Public Mobile that the intention for this add-on was for this 240GB data add-on to provide more data at the faster speed.  You'll need to open a ticket to get this addressed.  Ironically, I have seen this same 240GB add-on being shown as fully compatible on a different plan that includes unlimited data at reduced speeds.

[Matty1234]

Just seen that Fizz is ending their beta pricing soon, if anyone is switching. I was planning on May but I might have to switch before my next billing (April 15)