@JennalynnFlesch wrote:To let everyone on Legacy know, in the article by PM here; https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points they say we will NOT lose our rewards from the old program. Here is the snipet from the article;
'Any credits earned up to May, 2024 will remain on your account and be applied to your future bills'!!!!! This clearly states that any rewards you currently have MUST BE HONORED!
LET'S HOLD THEM TO THIS!
Sorry @JennalynnFlesch that line just meant the rewards you earned and already added to your account as Available Funds will not be gone. The way to earn rewards will be charge and there will no more Loyalty rewards or autopay rewards.
You can also include things like this for example:
This was on the back of every sim card (and pretty much written everywhere else too). Their wording for referrals clearly states that they'll take $1 off your payment every 30 days as long as you remain a customer, but this is no longer true either. Sure, they're giving you $1 in points, but you can't use that dollar on your bill every month. Instead, you need to collect 15 of them before you're able to take off a single cent. This could take months, depending on how many referrals you have.
@JennalynnFlesch wrote:To let everyone on Legacy know, in the article by PM here; https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points they say we will NOT lose our rewards from the old program. Here is the snipet from the article;
'Any credits earned up to May, 2024 will remain on your account and be applied to your future bills'!!!!! This clearly states that any rewards you currently have MUST BE HONORED!
LET'S HOLD THEM TO THIS!
@JennalynnFlesch I don't want to rain on your parade (or maybe I am just misunderstanding what you wrote and we are saying the same thing) but that reads that any legacy rewards I earn up until May 1 will remain in the account as funds available and used to pay the next renewal. There are people that have large balances of funds available as they had large numbers of referrals. For them this means they will continue to draw down the funds available to pay their plan until they are all gone. It doesn't mean that we get to stay on the legacy reward program ad infinitum.
To let everyone on Legacy know, in the article by PM here; https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points they say we will NOT lose our rewards from the old program. Here is the snipet from the article;
'Any credits earned up to May, 2024 will remain on your account and be applied to your future bills'!!!!! This clearly states that any rewards you currently have MUST BE HONORED!
LET'S HOLD THEM TO THIS!
I love the quote by Entwistle.. https://www.bnnbloomberg.ca/telecom-ceos-appear-before-federal-committee-tell-mps-prices-are-coming-...
I'm planning on sending the following to said committee but won't hold my breath.
To: The Standing Committee on Industry and Technology (E-mail: INDU@parl.gc.ca)
Subject: Effective price increase caused by the cancellation of customer rewards
After reading today (March 18, 2024) on BNN Bloomberg the results of a meeting between your committee and the Telecom CEO’s where “Entwistle said he was confident Canadians would see price declines but could not discuss specifics about price setting.” I would like to point out that the Telus low-cost flanker brand Public Mobile has just announced the cancellation of their “legacy rewards” plans for existing customers that joined prior to a new rewards system being implemented. It was stated at the introduction of the new rewards system that legacy customers were not required to join and could remain on their existing rewards program.
The CRTC mandates that there be low-cost and occasional-use wireless service plans and the Public Mobile lower cost plans will be hit the worse with effective price increases up to $7 month ($2 for auto-pay and maximum $5 loyalty) rewards to be replaced by the new rewards which offer a 5% of the bill reward and a yearly points equivalent of $10. For the most vulnerable (seniors and financially burdened) of the customers on the low-cost plans and specifically on the lowest cost plan @$15/30 days this will have a net effect of increasing their yearly costs by up to $65/yr before taxes ($7x12 less $0.75*12+$10). This is equivalent to a price increase of 67% once both reward systems have been taken into consideration.
I would like to point out that this is a blatant cash grab on these most vulnerable customers and would like to have you question Mr. Entwistle regarding the decision about this change. Although the plan price has not changed the effective cost is going to see a dramatic change with this removal of the legacy rewards systems that built the pre-paid providers customer base.
I thank you in advance for your attention to my submission and look forward to hearing any news regarding the outcome of such questions.
Kind Regards,
My name and email to be here
The following information regarding the legacy rewards system has recently been removed from the Public Mobiles website.
