Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[byebye]

So I’m a loyal customer for over 5 years with payments never late, and I’m supposed to be excited because I’m going to be paying an extra $59 a year on my bill? How does that even benefit me when you’re not grandfathering in any kind of permanent data bonus or SOMETHING? Oh boy, 30GB of data that expires in 5 months. How generous, how useful for someone like me who only ever needed 1GB a month anyway. This bonus is useless to me. Such a slap in the face that at the same time you’re giving new activations a $24/mo plan with 4G speeds and free SIM when years ago I paid $25 and the cost of a SIM just to get 3G speed! I guess I’d have nothing to lose but all my bonuses accrued from promotions etc. to start a new account and have 4G service with a lower price than what I pay now, going forward. Yeah, that’s certainly not a shady incentive at all. What a joke. Going to cancel everything and burn all of my bonuses up just out of spite. Whoever thought this was a good idea is highly regarded. Wish I could say I’ll miss this company, but for having basically no customer service or frills it always seemed fair to have the loyalty and auto renew discounts. Now you have all this flashy UI and an app and whatever else and that justifies effectively raising my bill $5 a year? For a service where nothings changed for me and it just draws from my bank every month? K

[Wolfcore]

You can, but they have some of the worst customer service in the business. We put up with it because of the cheap plans, but now that the old rewards are gone, the cost isn't worth the quality anymore. I sent a message to CS Agents on Wednesday, and in a couple days it'll be a week, and still no response back yet.

[hTideGnow]

HI @K-froze 

contact PM directly means open ticket or message with them, not email or calls

[K-froze]

Wait, you can actually contact PM directly? I thought that wasn't a thing (it wasn't when I signed up in 2019)

[Public_Cust_17]

@computergeek541  wow, I wish I had known that before I setup a new one.. 🙄

[Eister]

Yes, I did exactly that.  No problem, even after I had temporarily created a new name. 

[kyle12]

I have my plan set to change to the $15 plan at renewal to use up the leftover bonus data and minutes from previous holidays freebies. That expiring data is absolutely useless to me so not actually losing anything

[hTideGnow]

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@kyle12 wrote:

Was previously posted that many of the promotional plans are now open to existing customers. Except for the 2 cheapest ones, crazy how that happens

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HI @kyle12 

at least they are on the right trick

But a reminder for everyone, downgrading the plan might loss the bonus 150 days addon

[kyle12]

Was previously posted that many of the promotional plans are now open to existing customers. Except for the 2 cheapest ones, crazy how that happens

Didn't think my previous post had posted, hence the duplicate

[kyle12]

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@Aehmttw wrote:

Ooooo and reading these offers I just saw today. It looks like these specials are not just for new customers! Anyone that doesn't want to switch, cause it can be a hassle, lookie! the 34-dollar plan? It matches the 45-dollar plan I have now, that I pay 39 dollars for with the discounts. That seems really good! Hope that helps too! 

https://publicmobile.ca/en/on/plans?network=PROMOTION

Except for the $29 and $24 plans. Crazy coincidence that it's only the lower priced plans that are available to new activations only

[RetiredGuy1]

Sadly, that only used to be true. Nowadays a single donut costs more than a dollar

[hTideGnow]

HI @K-froze basically yes.  But you can only redeem for $15  after you collected 15 points

[HALIMACS]

Agree , dumb (& gullible, trusting, & naive)

 They, like politicians, bank on it routinely.

[kb_mv]

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@K-froze wrote:

Great, so my current bill discount of $6 per month ($2 autopay, $4 loyalty) will be:

> 5% on $34 = 1.7 points per month (assuming you can only use whole points)
> 10 anniversary points every 12 months
= $2 discount per month, which I will have to MANUALLY use instead of it being automatically deducted.

I'm only making this post because I need to in order to submit my CCTS complaint. This is how you treat customers who have been with PM for years? All because someone in a corner office thinks they're not making enough money. I WILL be shopping around for a new provider. It's the principle of the matter.

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@K-froze Why would posting on a public forum be needed to file a complaint with CCTS? Are you sure it's not communication between you and PM customer service that is required ie: a ticket or private message? 

[Public_Cust_17]

@kb_mv  "dollars to donuts", my dad use to say that too.. I never knew what it meant either. Now I do!   LOL

The idea behind the shorthand phrase dollars to doughnuts is the sentiment that the speaker is so confident that he is right about something, he will put forth his dollars against the listener’s doughnuts in a wager, the dollars having much higher value than the doughnuts.

[K-froze]

Great, so my current bill discount of $6 per month ($2 autopay, $4 loyalty) will be:

> 5% on $34 = 1.7 points per month (assuming you can only use whole points)
> 10 anniversary points every 12 months
= $2 discount per month, which I will have to MANUALLY use instead of it being automatically deducted.

I'm only making this post because I need to in order to submit my CCTS complaint. This is how you treat customers who have been with PM for years? All because someone in a corner office thinks they're not making enough money. I WILL be shopping around for a new provider. It's the principle of the matter.

[Wolfcore]

You're not giving them enough credit. Even they don't think it's generous; they're smarter than that. They just think people are dumb enough to believe it is.

[marcnoel]

You're welcome.

Victoria, BC.  Sorry, I didn't think to specify.

[Public_Cust_17]

@Scamp  Rogers bought Shaw which included as part of that deal that Freedom be sold which was how they became part of Videotron.. I don't think Rogers would now be able to turn around and buy Videotron as they had to split this off from Shaw to maintain an air of *cough cough* competitiveness in the Canadian wireless market. 

I attempted to read your link and received a "404 - Not found" error so not sure what happened there.

[hTideGnow]

Hi @dverhey 

if you meant the existing bonus you got from last couple christmas, they don't have expiry

but your latest bonus from the retiring of the legacy plan, it has a 150 days expiry

and don't change plan to a less amount plan, you will loss that 150 days bonus, it said on the FAQ

[Public_Cust_17]

@marcnoel  Good  to hear some actual results, thanks for sharing with everyone. Can you share where you are located GTA, Ottawa, London, etc.  Cheers 🙂

[dverhey]

What happens to existing bonuses that had no expiry date? Will they be expired now too?

What happens if I change my plan before May? EG: take advantage of a current offer to upgrade?

[Scamp]

• Great comments and for being thorough! Though, who is a fair deal Rogers…Bell?
• Or https://videotron.com/en/mobile/cell-phone-plans, but when will they take bonus away? Rogers buys Videotron, - Videotron buys Freedom moblie April, 🤔
• 🤞🏻Public reconsider to keeping some or our perks

[jimbobs2023]

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@eyes wrote:

I have started a new post regarding the following idea - please forgive me for the dublication-

It is inevitable that the old reward system will end replaced with the point system. 
The Data bonus that would expire after 5 months is a nice gesture but useless to most. 
Perhaps a reasonable and very duable compromise may be to ask PM  instead of the data bonus to give us a reasonable account point bonus.

Does anyone agree that it would be a reasonable compromise and very duable request to ask for a point bonus instead of the offered data bonus?t

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Don't agree with that this is necessarily inevitable.  If there is sufficient pushback, PM may back off their current plan.  

Having said that, if indeed PM stick to their plan, almost any change will be an improvement over the current proposal.

[hTideGnow]

HI @aj48 

are you on the $15 plan?  Yes, that plan got hit hard the most if you don't have enough friend referral to help

and yes, that is not a popular decision.   😞

[aj48]

My bill will be approx 50% more with the new system, all of  the the referrals etc.. . As soon as the competition has a slightly better deal I think pm will be losing many customers.

[G_Pomzz]

Yes, any permanent or recurring type of loyalty bonus would be appreciated. The data bonus with an expiration date is literally useless to 95% of us. I still have bonus data on my account I'll probably never use. Or, just let the long term loyal customers keep their present rewards intact if they so choose!!

That would be the ultimate goodwill gesture but I fear this all falls on deaf ears. The decision has been made & love it or leave it 😭

[kb_mv]

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@JDBlue1966 wrote:

I haven't been given the 250gb? Do I have to ask for them?

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@JDBlue1966 It will be put in your account by the end of the month. 

[JDBlue1966]

I haven't been given the 250gb? Do I have to ask for them?

[Soon-ex-PM-user]

 💯 agreed of all your points. Hate it when company think we're stupid.

They gave me bonus 250gb recently.  Seriously what can I do with the lame expiring bonus data ?  Public Mobile  is   selling 1 GB for $15 as per their add-on option.  In order to compromise and if PM is serious in compensating fairly to its loyal customers, why don't they give us say 1gb for $1  or 250 points in my case?

The $1 for 1gb is my arbitrary number but surely PM can come up with a reasonable compensation number.