03-06-2024 11:07 AM - last edited on 03-09-2024 12:32 PM by ShawnC13
Hey Community,
We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.
We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program.
We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.
To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st.
We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.
To learn more about your move to Public Points, check out our FAQ here.
The Public Mobile Team
03-18-2024 01:14 PM
@K-froze wrote:Great, so my current bill discount of $6 per month ($2 autopay, $4 loyalty) will be:
> 5% on $34 = 1.7 points per month (assuming you can only use whole points)
> 10 anniversary points every 12 months
= $2 discount per month, which I will have to MANUALLY use instead of it being automatically deducted.I'm only making this post because I need to in order to submit my CCTS complaint. This is how you treat customers who have been with PM for years? All because someone in a corner office thinks they're not making enough money. I WILL be shopping around for a new provider. It's the principle of the matter.
@K-froze Why would posting on a public forum be needed to file a complaint with CCTS? Are you sure it's not communication between you and PM customer service that is required ie: a ticket or private message?
03-18-2024 01:12 PM
@kb_mv "dollars to donuts", my dad use to say that too.. I never knew what it meant either. Now I do! LOL
The idea behind the shorthand phrase dollars to doughnuts is the sentiment that the speaker is so confident that he is right about something, he will put forth his dollars against the listener’s doughnuts in a wager, the dollars having much higher value than the doughnuts.
03-18-2024 01:06 PM
Great, so my current bill discount of $6 per month ($2 autopay, $4 loyalty) will be:
> 5% on $34 = 1.7 points per month (assuming you can only use whole points)
> 10 anniversary points every 12 months
= $2 discount per month, which I will have to MANUALLY use instead of it being automatically deducted.
I'm only making this post because I need to in order to submit my CCTS complaint. This is how you treat customers who have been with PM for years? All because someone in a corner office thinks they're not making enough money. I WILL be shopping around for a new provider. It's the principle of the matter.
03-18-2024 01:02 PM
You're not giving them enough credit. Even they don't think it's generous; they're smarter than that. They just think people are dumb enough to believe it is.
03-18-2024 12:57 PM
You're welcome.
Victoria, BC. Sorry, I didn't think to specify.
03-18-2024 12:54 PM
@Scamp Rogers bought Shaw which included as part of that deal that Freedom be sold which was how they became part of Videotron.. I don't think Rogers would now be able to turn around and buy Videotron as they had to split this off from Shaw to maintain an air of *cough cough* competitiveness in the Canadian wireless market.
I attempted to read your link and received a "404 - Not found" error so not sure what happened there.
03-18-2024 12:49 PM
Hi @dverhey
if you meant the existing bonus you got from last couple christmas, they don't have expiry
but your latest bonus from the retiring of the legacy plan, it has a 150 days expiry
and don't change plan to a less amount plan, you will loss that 150 days bonus, it said on the FAQ
03-18-2024 12:46 PM
@marcnoel Good to hear some actual results, thanks for sharing with everyone. Can you share where you are located GTA, Ottawa, London, etc. Cheers 🙂
03-18-2024 12:45 PM
What happens to existing bonuses that had no expiry date? Will they be expired now too?
What happens if I change my plan before May? EG: take advantage of a current offer to upgrade?
03-18-2024 12:33 PM
03-18-2024 12:13 PM
@eyes wrote:I have started a new post regarding the following idea - please forgive me for the dublication-
It is inevitable that the old reward system will end replaced with the point system.
The Data bonus that would expire after 5 months is a nice gesture but useless to most.
Perhaps a reasonable and very duable compromise may be to ask PM instead of the data bonus to give us a reasonable account point bonus.Does anyone agree that it would be a reasonable compromise and very duable request to ask for a point bonus instead of the offered data bonus?t
Don't agree with that this is necessarily inevitable. If there is sufficient pushback, PM may back off their current plan.
Having said that, if indeed PM stick to their plan, almost any change will be an improvement over the current proposal.
03-18-2024 11:25 AM
HI @aj48
are you on the $15 plan? Yes, that plan got hit hard the most if you don't have enough friend referral to help
and yes, that is not a popular decision. 😞
03-18-2024 11:19 AM
My bill will be approx 50% more with the new system, all of the the referrals etc.. . As soon as the competition has a slightly better deal I think pm will be losing many customers.
03-18-2024 11:07 AM
Yes, any permanent or recurring type of loyalty bonus would be appreciated. The data bonus with an expiration date is literally useless to 95% of us. I still have bonus data on my account I'll probably never use. Or, just let the long term loyal customers keep their present rewards intact if they so choose!!
That would be the ultimate goodwill gesture but I fear this all falls on deaf ears. The decision has been made & love it or leave it 😭
03-18-2024 11:02 AM
@JDBlue1966 wrote:I haven't been given the 250gb? Do I have to ask for them?
@JDBlue1966 It will be put in your account by the end of the month.
03-18-2024 10:59 AM
I haven't been given the 250gb? Do I have to ask for them?
03-18-2024 10:38 AM
💯 agreed of all your points. Hate it when company think we're stupid.
They gave me bonus 250gb recently. Seriously what can I do with the lame expiring bonus data ? Public Mobile is selling 1 GB for $15 as per their add-on option. In order to compromise and if PM is serious in compensating fairly to its loyal customers, why don't they give us say 1gb for $1 or 250 points in my case?
The $1 for 1gb is my arbitrary number but surely PM can come up with a reasonable compensation number.
03-18-2024 10:37 AM
Bingo. As has been posted, Telus shareholders are apparently taking a beating as inflation is eroding the company’s profits. Why, times are so tough - I saw a help wanted sign the other day asking long-haired, freaky people to apply! (@hTideGnow - no need to reply - that was a joke)
03-18-2024 10:17 AM
@golfball wrote:They had such a bonus and deliberately removed it a few days before the announcement of the rewards change. There must be a reason they did that.
@golfball They did it so they wouldn't have to give us the points which eventually convert to money, thus costing the company. I don't believe the free expiring data costs them anything. They have the metrics/stats on how much data each user uses compared to what plan they are on and as my dad used to say "dollars to donuts" (whatever that means) Pm knows it won't cost them anything to be (in their minds) generous.
03-18-2024 10:12 AM
They had such a bonus and deliberately removed it a few days before the announcement of the rewards change. There must be a reason they did that.
03-18-2024 10:08 AM
@hTideGnow I’m aware but I’m tired of spending more for data that I will never use
03-18-2024 10:06 AM
HI @RetiredGuy1
PM has a $29, $5 difference but way more data, also on 4G. You get $1.45 off (but in Points) discount as well
https://subscribe.publicmobile.ca/en/on/activation/plans/20GB-4Gspeed5
03-18-2024 10:03 AM
If Lucky opens that up for Ontario, it would be attractive for those looking for a 4G plan on a reliable network for <$25 with a few Gigs tossed in (comme moi)
03-18-2024 10:02 AM
@eyes wrote:I have started a new post regarding the following idea - please forgive me for the dublication-
It is inevitable that the old reward system will end replaced with the point system.
The Data bonus that would expire after 5 months is a nice gesture but useless to most.
Perhaps a reasonable and very duable compromise may be to ask PM instead of the data bonus to give us a reasonable account point bonus.Does anyone agree that it would be a reasonable compromise and very duable request to ask for a point bonus instead of the offered data bonus?t
HI @eyes
it's a great idea!! and I agree so much. You just need to present your great proposal to the board of PM executive. Please start by submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-18-2024 09:47 AM
@mikasik2 wrote:I haven't pooped in 2 weeks due to the stress this has caused.
This takes unwanted data to a whole new level 😂
03-18-2024 09:45 AM
@hTideGnow wrote:
HI @kb_mvyou can click on Usage breakdown right under the usage meter to see the actual usage for your current cycle
@hTideGnow I am aware thanks.
03-18-2024 09:41 AM
@kb_mv wrote:
@HALIMACS wrote:They’re only incompatible with the unlimited 5G plans?
Thanks for clarifying that @golfball ; indeed that’s good information to have. 🙂
@HALIMACS The new app shows usage when you first open it and now includes all data available so mine shows more than my plan data as I am on a Can-US plan.
HI @kb_mv
you can click on Usage breakdown right under the usage meter to see the actual usage for your current cycle
03-18-2024 09:29 AM
@HALIMACS wrote:They’re only incompatible with the unlimited 5G plans?
Thanks for clarifying that @golfball ; indeed that’s good information to have. 🙂
@HALIMACS The new app shows usage when you first open it and now includes all data available so mine shows more than my plan data as I am on a Can-US plan.
03-18-2024 09:26 AM
They’re only incompatible with the unlimited 5G plans?
Thanks for clarifying that @golfball ; indeed that’s good information to have. 🙂
03-18-2024 09:12 AM
22$ for 5gb at lucky now for Québec.
Things are heating up again